What are the responsibilities and job description for the Lobby Concierge position at Aqualani Concierge?
Overview
Aqualani Concierge is seeking a dedicated, personable, and flexible Lobby Concierg to join our team. The ideal candidate will provide exceptional customer service and ensure a welcoming atmosphere. This role requires strong communication skills, a passion for hospitality, and the ability to manage multiple tasks efficiently in a fast-paced environment. As a Concierge, you will play a vital role in enhancing the guest experience at our resort.
Responsibilities
- Greet and welcome guests upon arrival, providing a warm and friendly atmosphere.
- Provide information about hotel amenities, services, and local attractions.
- Handle guest inquiries and requests promptly and professionally.
- Manage reservations for booking Maui activities and entertainment.
- Collaborate with other departments to ensure seamless guest services.
- Uphold high standards of phone etiquette when responding to calls.
- Assist with any guest-related issues or concerns to ensure satisfaction.
Qualifications
- Proven experience in guest relations or hospitality roles is preferred.
- Strong time management skills with the ability to prioritize tasks effectively.
- Excellent communication skills, both verbal and written.
- Computer literacy, tech savvy and Aldesk POS experience preferred.
- Familiarity with hotel resort operations is beneficial.
- A friendly demeanor with a passion for providing outstanding guest services.
- Ability to work flexible hours and weekends as needed.
- Strong problem-solving skills and attention to detail.
- Previous experience in a resort environment is an advantage.
- Join our team as a Concierge where your commitment to exceptional service will make a lasting impact on our guests' experiences!
$22.00 per hour PLUS Commission
Job Type: Full-time
Pay: From $22.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Vision insurance
Schedule:
- 4 hour shift
- Day shift
- Holidays
- Monday to Friday
- Morning shift
- On call
- Rotating weekends
- Weekends as needed
- Year round work
Work Location: In person
Salary : $22