What are the responsibilities and job description for the Collections specialist position at Addison Group?
Job Description
Job Description
Job Title :
Collections Specialist
Location (city, state) :
Charlotte, NC
Pay : 25-27 / hr (Hourly)
Key Responsibilities :
- Adhere to core company values in all customer interactions, ensuring a professional and customer-focused approach.
- Manage credit and collections activities for designated accounts, maintaining company profitability and reducing risks.
- Process cash drawer balancing, accounts receivable payments, and prepare bank deposits.
- Conduct collection efforts on overdue accounts through calls, emails, and mail, ensuring timely reminders and customer follow-ups.
- Handle the collection of funds from returned items, following company policies and state laws.
- Assist customers with account reconciliations, providing necessary documentation and responding to inquiries.
- Process trade reference requests and execute lien waivers to support timely payments.
- Work effectively with management, sales teams, and operations to foster a positive, growth-oriented environment.
- Resolve escalated issues when standard collection processes are ineffective and maintain proactive communication with customers.
- Encourage and guide customers to use online and lockbox payment options for added convenience.
- Support the credit team with daily branch billing and credit risk management.
- Conduct monthly receivables reviews with regional sales managers.
- Ensure compliance with record retention policies and guidelines for accounts receivable-related documents.
- Perform audits of tax-exempt certificates for the past 3 years of tax-exempt sales.
Qualifications :
Additional Details :
Perks :
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
IND 002-004
Salary : $25 - $27
