What are the responsibilities and job description for the Collections Specialist position at Anticimex?
Job Description : Job Summary
The Collections Specialist is responsible for representing AXC in a courteous, professional manner. The Customer Service Representative will develop positive relationships with our clients, promoting AXC as the premier company within our industry.
Principal Responsibilities
- Provide stellar customer service from the greeting to the conclusion of the call.
- Displays warm greeting, shows empathy, demonstrates a sense of urgency appropriately to customers.
- Contact clients to discuss their overdue payments.
- Ensure debt reclamation efforts are performed in a manner consistent with all pertinent regulations and company policies.
- Manage delinquent accounts for debt collection efforts.
- Resolving overdue bills and collecting payments from the individuals or businesses responsible for the debt.
- Help customers understand their account ensuring satisfaction.
- Monitor and respond to customer emails.
- Utilize Pestpac consistent with AXC standards placing notes in accounts to document collection efforts.
- Forward call for cash payments that are received to the Customer Service Center.
- Document and escalate infractions reported by our customers.
- Comply with all company policies and procedures with all employees.
- Encourage and foster a harmonious workplace with a positive attitude.
- Collaborate with team members as needed.
- Maintain acceptable attendance and tardiness records.
- Other duties as assigned
Competency / Position Requirements : Knowledge, Skills, & Abilities
Education / Experience :
