Dispatcher

Job Title: Dispatcher

Location: Englewood, CO

Industry: Service and Construction

Pay: $45,760 - $49,920

About Our Client:

Our client is a leader in the service and construction industry, committed to delivering high-quality solutions and exceptional customer service. They value teamwork, efficiency, and continuous improvement.

Job Description:

The Dispatch Coordinator will play a crucial role in managing customer interactions and scheduling field technicians to ensure timely service delivery for various projects, including service calls, retrofits, and new constructions.

Key Responsibilities:

• Respond to both internal and external customer inquiries to effectively organize and prioritize technician assignments.
• Optimize technician routing to reduce travel time and enhance service efficiency.
• Track work orders from initiation to completion using relevant software.
• Process billing upon job completion using interactive software.
• Ensure proper allocation of materials to work orders.
• Reconcile technician timesheets with work orders for accuracy.
• Conduct timely follow-ups with customers based on technician notes and work order status.
• Handle customer payments efficiently and accurately.
• Work with the Accounts Receivable team to address any outstanding payment issues.
• Educate customers on available services and products using effective customer service techniques.
• Oversee the Energy Savings Agreement (ESA) program documentation.
• Confirm customer service appointments to ensure clarity and satisfaction.
  
  

Qualifications:

• Strong organizational skills and keen attention to detail.
• Excellent verbal and written communication skills.
• Proficiency in dispatch software and billing systems.
• Previous experience in customer service or dispatching is preferred.
  
  

Perks:

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• Supportive team environment fostering collaboration and growth.
  
  

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.