Dispatcher

Description

The Dispatcher position is responsible for dispatching service technicians to prevent or rectify service disruption of customer car wash facilities and provides support for service technicians. 

Requirements

Essential Functions

Responsible for the interaction with customers to provide support on products and service

• Disruptions of service
• Generate quotes for repairs

Ensure the appropriate actions are taken to resolve customer problems and concerns

Route technicians to service calls

Manage service schedules for technicians

• Route Technicians to service calls
• Follow ups
• Warranty work

Effectively organize activities to accomplish daily tasks

Routinely review dispatch board and open ticket reports for pending service calls, calls ready for dispatch, and open calls

Ability to work rotating weekend schedule

Other duties as assigned.

Education and/or Experience

• High School Graduate
• Customer Service experience

Communication/Language Skills 

• Excellent communication skills (written and verbal) is a must  
• Ability to read and comprehend documents and simple instructions 

 Listening Skills

• Must be able to actively listen and comprehend verbal conversations for extended periods of time

Technical Competencies

• Proficient in MS Office products
• SAP preferred but not required

Reasoning Abilities 

• Ability to interpret an extensive variety of instruction and take appropriate measures to problem solve.
  

Behaviors/Work Environment/Physical Requirements

All Mark VII Equipment employees and stakeholders must have uncompromising integrity and ethical standards.

Accountability and Reliability. Our employees must work reliably under pressure to keep on task and meet deadlines.

Passionate, Energetic, and Enthusiastic. Our employees possess a high energy level, focusing on execution with measurable results. We exhibit a “can-do attitude” to maintain enthusiasm and provide encouragement by our demeanor.

Strong Work Ethic. Our employees are fully committed and willing to do whatever it takes to drive the team and company brand into the future. Work/life balance is encouraged at Mark VII Equipment with the expectation that team members give 110% effort on the job. Mark VII Equipment is a fast-paced environment and it is critical that our employees are driven to succeed.

Customer Focused. Our employees keep the customer as their main focus while executing the daily responsibilities of their job.

Supportive. Our employees possess emotional intelligence and common sense to support team members and appreciate the value of our culture, company, and brand.

Physical. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift and/or move up to 20lbs
• Ability to stand, walk, bend, kneel, stoop, crouch and use hands to grip regularly
• Specific vision abilities required by this job include; close vision, distance, color vision, peripheral vision, depth perception and the ability to adjust focus
• Ability to sit for an extended period of time
• Maintain a professional appearance and grooming standards as outlined

Personal Competencies: Extreme attention to detail and accuracy.  Must be flexible to work days, nights or weekends if necessary.  Ability to work independently with minimal supervision yet be flexible and have ability to work in a team environment.

Safety:  Must adhere to all safety rules, policies and regulations in relationship to OSHA and Mark VII Equipment standards.