Demo

Operations Program Manager

Addison Group
Phoenix, AZ Full Time
POSTED ON 2/7/2025
AVAILABLE BEFORE 5/4/2025

Job Title : Operations Program Manager

Location (city, state) : Phoenix, AZ (Hybrid : 2 days in-office, 3 days remote)

Industry : Nonprofit

Pay :

  • 28.00 - $30.00 / hour (Contract)
  • 60,000 - $63,000 / year (Potential Direct Hire Conversion)

About Our Client :

Our client is a nonprofit organization dedicated to supporting financial literacy, housing stability, and wealth-building opportunities for underserved communities. They collaborate with community partners and organizations to deliver impactful programs that foster economic prosperity.

Job Description :

This role involves managing the daily operations of a counseling program, ensuring call center performance meets or exceeds quality and compliance standards, and supporting strategic initiatives. The Operations Program Manager will play a critical role in enhancing service delivery, managing resources, and driving improvements within the program.

Key Responsibilities :

  • Oversee program performance, including quality, compliance, and productivity metrics.
  • Train and guide call center representatives, ensuring adherence to policies and objectives.
  • Address operational challenges and recommend solutions to improve efficiency.
  • Resolve escalated client concerns with a focus on superior service and fiscal responsibility.
  • Prepare reports and analyze data to inform management decisions and support goals.
  • Process and manage invoices and contracts with vendors and community partners.
  • Collaborate with team leads to create and update training materials and procedures.
  • Qualifications :

  • 5 years of experience in a call center or customer service role, including 3 years in a supervisory or lead capacity.
  • Advanced proficiency in Microsoft Excel.
  • Bilingual in English and Spanish.
  • Desired Experience :

  • Familiarity with mortgage products, lending programs, and loan application processes.
  • Experience in community-based organizations or nonprofits.
  • Understanding of the U.S. Latino community and related nonprofit initiatives.
  • Additional Details :

  • Start Date : 12 / 6
  • Hours : Monday to Friday, 8 : 00 AM - 5 : 00 PM with flexibility
  • Systems : MS Excel, Monday.com, Salesforce
  • Interview Process : One virtual interview, followed by a final onsite interview
  • Perks :

  • Hybrid schedule with flexibility.
  • Opportunity to work with a mission-driven organization.
  • Potential for long-term employment.
  • Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.

    Salary : $60,000 - $63,000

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Operations Program Manager?

    Sign up to receive alerts about other jobs on the Operations Program Manager career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $138,649 - $191,575
    Income Estimation: 
    $182,502 - $249,036
    Income Estimation: 
    $207,946 - $249,343
    Income Estimation: 
    $175,165 - $219,883
    Income Estimation: 
    $182,642 - $260,237
    Income Estimation: 
    $157,066 - $200,252
    Income Estimation: 
    $219,423 - $248,819
    Income Estimation: 
    $64,490 - $82,642
    Income Estimation: 
    $90,932 - $119,676
    Income Estimation: 
    $115,103 - $147,076
    Income Estimation: 
    $157,066 - $200,252
    Income Estimation: 
    $90,932 - $119,676
    Income Estimation: 
    $115,103 - $147,076
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at Addison Group

    Addison Group
    Hired Organization Address Bethesda, MD Full Time
    Job Title : Corporate Accountant Location : North Bethesda, MD Industry : Real Estate / Corporate Accounting Pay : $70,0...
    Addison Group
    Hired Organization Address La Vergne, TN Full Time
    Position Title: Marketing Insights Specialist Work Location: Hybrid – 2 days onsite, 3 days remote Compensation: $60K-$7...
    Addison Group
    Hired Organization Address Kansas, MO Full Time
    Addison Group is working with a construction company in search for a QA / QC Technician. This is a direct hire position ...
    Addison Group
    Hired Organization Address Ridgefield, NJ Part Time
    Title : Human Resources Admin Profile/Dress Code : Business Casual Start Date : ASAP Location: Ridgefield Park, NJ Hours...

    Not the job you're looking for? Here are some other Operations Program Manager jobs in the Phoenix, AZ area that may be a better fit.

    Operations Program Manager

    Desert Financial Credit Union, Phoenix, AZ

    AI Assistant is available now!

    Feel free to start your new journey!