Operations Program Manager

Job Title: Sales and Operations Program Manager

Company: Custom Control Sensors, LLC

Location: Phoenix, AZ

Employee Type: Full Time Exempt

Industry: Manufacturing

Job Type: Marketing & Sales

Education: College degree

Experience: 5 years of related experience

Company Overview

Custom Control Sensors, LLC (CCS) is a global leader of pressure, temperature, and liquid flow switches and sensors for the Aerospace, Defense, and Industrial markets. Since 1957, we have provided high-reliability electro-mechanical devices that utilize the "DUAL-SNAP" action disc spring principle we pioneered.

We are AS 9100 and ISO 9001 certified. Industrial Product certifications include UL, CSA, ATEX, GOST, CCC and IECEx.

We are growth-orientated, and dedicated to the continued cultivation of a vibrant, energetic work environment. Fostering interaction and collaboration between all associates, connection with our customers, and opportunity for creativity is our primary focus.

Benefits

• Medical
• Dental
• 401k with Match
• Employer funded Life Insurance and Long-term Disability
• Voluntary Short-term Disability
• Sick and Vacation Leave
• 9 Paid Holidays

Overview

The Sales and Operations Program Manager is responsible for the management of the CCS Customer Service Team and related Sales activities while coordinating associated Operations activities across customer order books to maximize efficiency in Production planning.

Duties and Responsibilities

• With the involvement of Global Sales Managers, oversee and manage the CCS Customer Service Team to ensure sound proposal and quotation preparation including pricing establishment and lead times considering operational efficiency and overall impact.
• Serve as main point of contact for Operations into the CCS Sales team.
• Participate in weekly key customer order book meetings, review current Production and lines of balance, and provide operational communications to key customers, as required.
• Coordinate and expedite factory resources as necessary to meet key customer requirements.
• Drive early involvement in new program development and oversee successful program transition into Production.
• Manage customer portals to ensure efficient and effective engagement and utilization cross-functionally.
• Review customer score card metrics and respond / negotiate if discrepancies are found.
• Coordinate and provide annual Sales Plan/Forecast to support business growth, operating budget, and strategic planning objectives.
• Coordinate and complete multi-departmental completion of key customer surveys.
• Oversee the creation and maintenance of CCS price lists.
• Maintain and continuously improve Sales work instructions and procedures.
• Demonstrate strategic thinking coupled with ROI / business case development.
• Meet deadlines while maintaining the integrity of the position and perform all work in accordance with established standards and safety procedures.
• The position is based in Phoenix and requires moderate travel (<20%) and direct customer interface.

Required Qualifications:

• Applicant must be ITAR compliant.
• 5 years Program Management experience with in at least one of the following: manufacturing, operations, supply chain, planning, program management, process engineering.
• Proficient in ERP/MRP systems.

Preferred Qualifications:

• Bachelor's degree or higher.
• Experience with DoD & Aerospace Industries.
• Experience leading teams and succeeding in a matrixed environment.
• Proficient in earned value management.
• Detail oriented approach to assessing program health, risks, & opportunities.
• Confident, articulate, and professional speaking abilities and experience.
• Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.
• Experience communicating complex concepts or ideas in a clear and concise manner to various levels of internal & external stakeholders.
• Ability to coordinate multiple programs and changing priorities simultaneously.
• Results and action-oriented ownership of cross-functional team performance meeting customer and internal program requirements and deadlines.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is continuously required to sit, stand, use hands and fingers to flex and extend fingers with the opposition of thumb; palmar grasp, talk or hear. The employee is frequently required to walk, bend, stoop, reach, turn, twist, push, pull, and move within all areas of the facilities and parking lots. A computer is used to access, input, and retrieve data. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, depth perception and the ability to adjust and focus.

EEO M/F/D/V

Custom Control Sensors, LLC. is an Equal Opportunity employer. All qualified applicants for employment shall receive fair and equal treatment regardless of their race (including hair texture and protective hairstyles, such as braids, locks, and twists), color, religion, creed, sex/gender, marital or registered domestic partnership status, age, national origin or ancestry, citizenship, pregnancy, childbirth, breastfeeding or related medical conditions, mental or physical disability (including HIV and AIDS), medical condition including genetic information or characteristics (including those of family members), sexual orientation, veteran or military status, gender identity, gender expression, transgender status or any other basis protected by federal, state or local law, ordinance or regulation. The policy not to discriminate includes, but is not limited to, advertising for positions, recruiting, hiring, placement, promotion, transfer, rates of pay, discipline and termination.