What are the responsibilities and job description for the Order Fulfillment Specialist position at Addison Group?
Job Overview:
The Client Support Representative role is ideal for individuals who enjoy interacting with customers, navigating complex order processes, and providing top-notch support. As a key member of our sales liaison team, you will be responsible for ensuring seamless order fulfillment, answering customer inquiries, and maintaining strong relationships with clients.
Key Responsibilities:
- Capture and process customer orders, preparing them for shipment.
- Arrange freight and coordinate transportation logistics, ensuring timely delivery.
- Process orders and paperwork for shipping, maintaining accurate records and communicating shipping requirements to the warehouse team.
- Respond promptly to customer inquiries, addressing concerns and resolving issues efficiently.
- Maintain contracts and collaborate with Product Managers and Sales personnel to manage product release dates.
- Support assigned Sales staff to meet customer needs, exceeding expectations when possible.
- Handle inbound calls and respond to customer inquiries in a professional manner.
- Develop and maintain strong relationships with customers, providing ongoing support throughout their ordering process.
