What are the responsibilities and job description for the Phone Support Specialist position at Addison Group?
Addison Group is seeking a phone support specialist to join our team in Carol Stream, IL. As a phone support specialist, you will be the primary point of contact for customers, providing knowledgeable answers to their questions and resolving issues in a timely and professional manner.
The ideal candidate will have excellent phone etiquette, verbal and written communication skills, and the ability to multitask and prioritize work effectively.
You will also be responsible for communicating with customers via email and chat, providing information on products, pricing, and availability, and working with internal departments to meet customer needs.
The successful candidate will have strong data entry skills and be comfortable using various platforms.
To be considered for this role, applicants must have at least 1-3 years of relevant work experience, preferably in retail or customer-facing environments, as well as a high school diploma.
