What are the responsibilities and job description for the Phone Support Specialist position at MDC Interior Solutions?
About the Role:
We are seeking a highly skilled and experienced Customer Service Representative to join our team at MDC Interior Solutions.
The successful candidate will be responsible for managing customer relationships, responding to inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities:
- Managing customer interactions through phone, email, and fax
- Responding to customer inquiries related to product information, pricing, and inventory availability
- Providing product information and support to customers and sales representatives
- Processing incoming orders via email and fax
- Upselling products and accessories when required
- Conducting stock checks on vendor web portals
- Accurately following up on pending issues not immediately resolved
- Researching shipment inquiries, billing, payments, and order tracking
Requirements:
- Associate degree or equivalent from a two-year college or technical school
- Two plus years of customer care or call center experience
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Typing speed of 30 WPM
Benefits:
- A competitive salary based on experience
- Full benefits package
- Ongoing training and development opportunities
- A dynamic and supportive work environment
