What are the responsibilities and job description for the Addison is Hiring a Sr. Technical Support Specialist position at Addison HVAC?
Addison-HVAC is hiring a Sr. Technical Support Specialist to provide phone and/or field support on controls and service for commercial and industrial HVAC equipment.
- Provide technical support (troubleshooting) by responding to inquiries regarding maintenance, repair, and parts orders.
- Provide installation supervision and factory start-up as required of equipment.
- Provide field warranty service and/or warranty repair as required on existing installations.
- Train employees and representatives in maintenance and repair of equipment.
Qualifications
- An Associate degree in electronics or 3-4 years technical service experience; or equivalent combination of education and experience.
- Computer skills in various software programs – Word for Windows, Excel, AutoCad, etc.
- Working knowledge of standard engineering diagnostic tools such as V, Amp probe, psychrometer, thermometer, etc.
- Brazing refrigeration joints.
- Good understanding of the refrigeration cycle relating to heating and cooling.
- Ability to speak effectively to customers and employees of the organization.
- Handles complex issues and problems and performs work under minimal supervision.
Addison-HVAC, LLC believes our people are one of our most important assets and we invest in them accordingly. We offer our employees a competitive salary. Health/Dental/Vision benefits, matching 401(k), Short Term & Long Term Disability, Life Insurance and Supplemental Benefits, Paid Time Off and Paid Holidays, are also included in the benefits package.
Addison-HVAC, LLC is an Equal Opportunity Employer. We support a safe, healthy and drug-free workplace through criminal background and pre-employment drug testing.