Fraud Prevention Claims Investigation Specialist

DESCRIPTION:

We are Addition Financial, a member-owned, not-for-profit financial cooperative, offering comprehensive financial solutions that help members achieve their financial goals. Shareholder profits don't drive us and never have. Since 1937, we've been on a mission to bring financial success and education to everyone and make a positive impact in the lives of our members and the communities we serve. And we want your help to make that happen. We're looking for people who not only want to do meaningful, challenging work, but who also have a heart for service. If this sounds like you, keep reading and we'll dive into the specifics!

SUMMARY:

The Fraud Prevention Claims Investigation Specialist will be responsible for the processing of our Online Banking fraud claims and fraud prevention. This role combines fraud detection strategies with an emphasis on monitoring and investigating fraud claims. This individual will perform an analysis of high risk transactions, via real time and after-the-fact reports, to identify fraudulent activity. Must be comfortable in a fast-paced environment, manage large work volumes, while thoroughly and accurately processing filed claims that meet the established regulation requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Review and investigate new fraud claims received and ensure all pertinent information has been included.
• Investigate and process claims in a timely manner in accordance with Regulation E.
• Responsible for independently determining whether transactions are fraudulent or authorized, and processing claims accordingly.
• Contacts and effectively communicates with members and banks via multiple channels (phone, email, and fax) to validate information.
• Maintains or exceeds established standards for member service and resolves complex issues with little or no supervision
• Prepare Suspicious Activity Reports (SARS) as required by FINCEN.
• Reviews account histories for fraud, remove and place holds, notes/comments, hot-card plastics, check average monthly balances, check ATM deposits, check POS transactions, reports, and check security video.
• Completes thorough investigations which may include interviewing members.
• Works effectively with peers and leadership by communicating fraud trends and sharing ideas and information in a constructive and positive manner.
• Report as appropriate fraud matters, concerns, and/or the overall fraud condition of applicable divisions, departments, operations or functions within the credit union to management.
• And other department wide projects and tasks as assigned.

REQUIREMENTS:

Education:

• Bachelor’s degree or equivalent in Criminal Justice, Financial or Legal field preferred. High School Diploma, or GED equivalent required.

Experience:

• 1 years of banking fraud, Regulation E claims processing or equivalent experience required. Credit Union or Financial Institution experienced required.
• Demonstrated and developed member service, organizational, and analytical skills.

Certifications:

• N/A

Any applicable system or program knowledge:

• N/A

OTHER CHARACTERISTICS OF THE POSITION:

Physical Demands:

• Sitting for long periods at a time.
• Regularly required to talk or listen.
• Occasional lifting of office supplies up to 20 lbs.
• Vision abilities including close vision and ability to adjust focus. Mental Demands:
• Must understand and follow a set of clear oral and/or written procedures without deviation.
• Performs repetitive routine tasks.
• Withstand moderate amounts of stress.
• Must adhere to a provided work schedule to meet a set of qualitative production standards.
• Perform tasks that vary little from day to day.
• Implements others’ decisions/procedures with little judgment required.
• Must relay information orally.

WORKING WITH US:

We’re continually recognized as a top employer because we understand people like you want more out of your career. Like making a difference in people’s lives and in the community. Being part of a team that supports each other. Feeling good about the time you spend at work each day. And being able to balance your life while also earning a competitive base salary and benefits, including:

• 401k with profit sharing contribution
• Comprehensive medical, dental and vision coverage from leading insurance providers
• Continuing education and up to $5,000 in tuition assistance annually
• Generous vacation and sick pay
• Paid parental leave and volunteer time off
• Major holidays off including Federal holidays that many other industries don't observe
• Credit union benefits including reduced consumer/mortgage loan rates, free checks, and other financial services discounts

At Addition Financial, we accept you for who you are. We are an equal opportunity employer and do not discriminate based on race, color, creed, religion, national origin, sex, marital status, age, protected veteran status, or disability/handicap with regards to recruitment, selection, placement, promotion, wages, benefits, and any other areas of employment. Personal perspectives and beliefs are what helps our team members, and our company, grow as a whole and we seek to nurture that inclusiveness. We welcome our team member’s diverse viewpoints and work together so that everyone’s voices are heard. So, if you’re ready to take your career to the next level, Count Us In®.