What are the responsibilities and job description for the Sales Operations Support Specialist position at Addition Management?
Job Description
Job Description
Position : Sales / Operations Support Coordinator
Location : Tampa, Florida (on site / fully in office)
Salary : $65K-$75K Bonus
Growing Hospitality Services provider seeks a new Sales / Operations Support Coordinator to join their team.
Responsibilities :
Act as the primary point contact and on-call support for clients, addressing their inquiries and resolving issues promptly utilizing company provided equipment (e.g., Cell phone, tablet, etc.)
Schedule and organize meetings, calls, and presentations with clients and log all activities into Salesforce
Prepare and present reports on account status, client feedback, and project progress.
Handle various administrative tasks such as data entry and maintaining detailed records of client interactions.
Utilize internal and external resources and suppliers including third party services to secure and recover orders as it relates to the client request
Using reporting through Power BI to identify trends based on sales volume of assigned accounts and establishing communication with clients and internal teams to increase market share
Ensure all activities comply with relevant regulations and company policies.
Collaborate with internal teams to develop and implement strategies that meet client needs and enhance service delivery
Engage Department Leadership and Sales Team as needed for shift briefings, process updates, operational challenges, personnel concerns, etc.
Review process event list to close out any client facing requests.
Ensure any orders that are processed for assigned clients are quality checked and confirmed with suppliers.
Prepare and / or review pass downs for communication to subsequent shift personnel
Engage Director, Guest Services or Sr. Director of Guest Services as needed.
Handling of escalated issues direct with the customer, kitchen or vendor as needed in conjunction with Team Manager.
Review current SOPs to align all transactional processes within the organization.
Active engagement in New Hire training.
Assist in recurrent training in conjunction with Guest Experience Manager.
Manage client accounts of assigned team.
Managing the onboarding of clients in conjunction with Sales and Finance to assigned team within the current operating system, i.e. building client profiles and billing information
Manage watch list of assigned team. Adding or subtracting clients as needed.
Perform other duties as assigned.
Qualifications
2-4 years experience in a hospitality or culinary sales / operations environment
1-2 years experience with Salesforce CRM required
Exposure to Microsoft Dynamics or similar ERP system / s preferred
Ability to travel when required for client, sales & industry functions (approximately 10%)
Four-year degree preferred
Salary : $65,000 - $75,000
