What are the responsibilities and job description for the CALL CENTER REPRESENTATIVE position at Adecco US, Inc.?
Adecco Staffing is working with a medical call center company in Boston, MA. We are looking for experienced Call Center Representatives on 2nd shift. This is a temp-to-perm opportunity.
- Pay Rate Range :
- 20 - $23 per hour
- Schedule(s) / Hours : 2nd Shift : 2 : 00PM -11 : 00 PM. 5 Day work week,
- Saturdays are required
- Position Title : Call Center Representative
- Responsibilities Include :
Serve as frontline operator for clients both during peak times and off-hours for various private medical offices and businesses.
Take messages for non-urgent situations (i.e. appointments, prescription refills, doctors notes) and page on call medical staff with urgent situations.
Answer main line for several hospitals and medical practices and serve as first point of contact for their incoming calls.
Responsible for efficiently and courteously handling calls and directing them to the appropriate department or individual.
Answer emergency code calls and providing quick response to call ins.
Prior call center experience required.
Previous experience in medical call center preferred.
Typing speed of 40 words per minute preferred.
Clear & professional speaking voice.
Ability to maintain customer service.
High School diploma required.
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer / Veterans / Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https : / / www.adecco.com / en-us / candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :
Salary : $20 - $22
