What are the responsibilities and job description for the Call Center Representative (260343) position at ASK Consulting?
"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".
Job Title: Call Center Representative
Duration: 3 Months Contract
Location: Boston, MA 02116
Pay Scale: $22 - $25/hr.
Job Description:
Demonstrates the ability to provide customers with timely and accurate responses to issues by tracking issues from receipt to completion using the Customer Administration Tool (CAT) and the Customer Relations Management System (IRIS/HEAT).
- The candidate should have the ability to Identify trends in fares, employee, service, and maintenance issues and report to the appropriate departments.
- This position entails training materials, enforcement policies, rules and regulations, and safety rules/directives.
- Must be proficient with Microsoft Word, Access, Excel, SharePoint, and PowerPoint software programs proficiently
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.
Salary : $22 - $25
