What are the responsibilities and job description for the Customer Support Specialist position at Adecco US, Inc.?
Why work for Adecco :
Weekly Pay, every FRIDAY
Benefits Available
Amazing Customer Service
Summary :
The role of a customer success specialist (CSS) is to positively influence and delight customers in all interactions with the company. CSS must be able to jump into any customer interaction to quickly produce positive results. Impeccable customer experience is top priority through relationships built on trust and reliability. The CSS will be aligned to accounts within a region (US or Global).
Responsibilities :
Promote an Excellent Customer Experience by establishing a relationship built on trust with aligned accounts through reliable, credible, and quick follow up.
Delight the Customer’ in all interactions by providing a personalized customer experience through easy, efficient, and enthusiastic interactions that allow our customers to accomplish their goals.
Process customer orders and requests with accuracy and efficiency.
Document customer interactions according to standard procedures in support of efforts to provide a consistent, high-quality customer experience.
Actively listen to customers concerns, identify tasks at hand, and take appropriate action to achieve a positive outcome for our customers – escalate the voice of the customer to the broader team.
Proactively monitor the status of aligned customers and communicate effectively to set reasonable expectations.
Manage multiple tasks simultaneously in a fast paced, high-volume environment, with minimal supervision and high attention to detail.
Provide superior customer service and remain solution-driven with all customers (internal & external).
Educate and train new field team members aligned with the supported region on organization / team offerings and the process associated with each. Follow up with additional information when necessary.
Consistently achieve departmental performance requirements.
Teamwork – share, collaborate and act as a team player.
This position requires communication with external customers and the field force aligned to the supported region.
Liaison for internal groups (Data Specialists, Laboratory Operations, Tech & Digital, Business Analysts, Product Managers etc.) to ensure appropriate information is communicated to exceed customer expectations.
Collaborate with other pillars of the customer experience team and laboratory operations to delight our customer.
Qualifications :
HS diploma or equivalent, undergraduate degree (BS / BA) preferred.
2 years previous customer experience.
Excellent written and oral communication skills.
Proficiency in PowerPoint, Excel, and Word applications.
Experience using a CRM and phone system.
Knowledge of beef and or dairy operations is preferred.
Pay Details : $18.00 to $21.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer / Veterans / Disabled
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Salary : $18 - $21
