What are the responsibilities and job description for the RAC Collections Agent - NC position at Adecco US, Inc.?
Adecco is hiring immediately for Collections Agents for our client located in Winterville NC. Pay is $15 / hour, and this is a wonderful temp to hire opportunity!
- Responsibilities :
Collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures.
Make supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-off.
Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises / calls ratio, promises kept.
Place or receive calls in priority order as established by management. Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay. Navigate and interpret various screens and relay information to clients accurately and professionally.
Determine cause of delinquency and best course of action to assist delinquent customer.
Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, scratch pad entries, etc. in the collection system.
Communicate collection efforts to branch lenders on assigned accounts in accordance with established standards, if applicable.
Order updated credit bureau report or initiate skip tracing process in accordance with established standards.
Initiate deferrals on accounts based upon written policy guidelines.
Communicate regularly with collections supervisor on status of problem accounts in accordance with established standards.
High school diploma or equivalent
Good verbal and written communication skills
Good decision-making and problem-solving skills
Good time management / organizational skills
Ability to utilize Microsoft applications, including Outlook, Word, Excel, Access, and PowerPoint
Ability to work flexible schedule, including overtime as needed
Previous customer service, collections, or sales experience Click on apply now for immediate consideration for this Collections Agent position in Winterville, NC. We look forward to hearing from you!
Competitive benefit options, including medical, dental, vision, and 401(k)
Access to thousands of upskilling courses in Adeccos Aspire Academy (https : / / www.adeccousa.com / about-adecco-staffing / adecco-programs-partnerships / aspire-academy / )
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer / Veterans / Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https : / / www.adecco.com / en-us / candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :
Salary : $15
