What are the responsibilities and job description for the Tech Trainer position at Adelante External?
$1,250 Hiring Bonus
The Tech Trainer is an entry-level trainer with some working knowledge of computer systems, who is responsible training DiverseIT clientele on basic technology skills. This includes over the phone and in-person instruction and answering of questions and tracking those trainings in our CRM system (Salesforce). Will respond to calls, voice messages, and in-person visits, tracking requests computers, training classes, computer repairs. Conducts training for members of the public as well as a diverse group of students and on-the-job trainees through DiverseIT.
General Description of Duties:
- Responsible for training Diverse IT clientele on basic technology skills
- Provide over-the-phone and in-person instruction
- Answer questions and track trainings in CRM system (Salesforce)
- Respond to calls, voice messages, and in-person visits
- Track requests for computers, training classes, and computer repairs
- Conduct training for members of the public, students, and on-the-job trainees
- Train small groups or individuals one-on-one, in person or online
- Cover topics such as computer operation, avoiding scams, social media usage, computer assembly, etc.
- Assist in refurbishing computers, loading software, and preparing systems for donation
- Set up appointments with recipients and provide basic orientation on computer usage
- Handle donations of IT equipment including fielding calls and emails, picking up donations, sorting and organizing materials
- Maintain organized inventory of computers and peripherals
- Keep site clean and presentable
Education and Training:
- High school diploma or equivalent required
- Ability to speak Spanish is preferred
- Minimum of two (2) years of work experience in IT or related field
- Some experience in training highly desirable
- Knowledge of advanced computer software applications, basic computer hardware, and basic Accounting principles required
- Basic software and hardware troubleshooting skills preferred
- Ability to effectively communicate (verbally and in writing) in English with internal and external customers
- Ability to read and write English to understand and interpret written procedures
- Capable of giving and receiving instructions in written and verbal forms
- Ability to provide exceptional customer service
Other Requirements: Must pass background/fingerprint investigation and pre-employment drug screening. Must possess a valid NM driver’s license and proof of auto liability insurance. Must have own reliable transportation and agency insurable driving record. Must be able to occasionally sit, walk, climb and lift up to 50 lbs. Must be able to bend/stoop, squat, crawl, reach above shoulders, crouch, kneel, balance, push/pull, and, and carry as required to perform essential job duties. Must have sufficient manual dexterity and eye-hand coordination to complete and demonstrate computer repairs. Must have the ability to maintain harmonious, courteous, and considerate relationships, while fostering a collaborative teamwork environment with both agency employees and the public, and to present a friendly, courteous image for the Agency to the general public, customers, and public officials. Adelante is a drug free workplace. Adelante is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Job Type: Full-Time/flexible schedule
Pay From: $17.00 - $19.00 per hour DOE.
Salary : $17 - $19
