What are the responsibilities and job description for the Referral Coordinator position at AdelCare II, Inc?
SUMMARY:
The Referral Coordinator plays a pivotal role in the efficient operation of the office. This multifaceted position involves office management, customer service, and scheduling coordination. The ideal candidate will be organized, detail oriented, and possess excellent interpersonal and communication skills.
DUTIES:
Opening and Closing the Office:
- Responsible for opening and closing the office premises daily, ensuring a secure and welcoming environment.
Customer Service:
- Greet all visitors and clients with a professional and friendly demeanor.
- Provide exceptional customer service, addressing inquiries and directing individuals as needed.
Phone Management:
- Answer the main office phone line and accurately distribute messages to the appropriate staff members.
Leads Screening:
· Screen and complete all information in AxisCare for potential clients, match with Home Health Aides (HHA), Certified Nursing Assistants (CNA).
· Perform weekly follow ups with leads to update status.
Applicant Screening:
- Screen potential applicants for minimal requirements/credentialing, who may apply in person or over the phone.
Fingerprinting:
- Manage the fingerprinting process, as required by regulatory authorities, for ICs or other relevant personnel.
Scheduling:
- Assist coordinate schedules and coverage for HHA/CNA.
Credentialing Coordinator Support:
- Aid the recruitment process of ICs, including onboarding procedures.
Case Management Support:
· Assist completing LTC Intakes and fax out Notification of services to Dr. for LTC clients. within 48 hours.
· Fax out Discharge Notification to Dr. All clients. within 48 hours.
Mail Handling:
- Retrieve and organize incoming mail and distribute it to the appropriate departments or individuals.
Office Maintenance:
- Serve as a backup for office cleaning duties when necessary. Decorating for holidays and/or seasons.
- Regularly monitor and manage office supplies inventory, ensuring necessary items are stocked and readily available.
REQUIREMENTS:
- Associate degree or 5 years of office experience; additional education or certifications in compliance or digital records management is a plus.
- Proven experience in an administrative, scheduling, or office management role.
- Strong customer service and interpersonal skills.
- Excellent communication and organizational abilities.
- Proficiency in using office software.
- Familiarity with healthcare industry practices and regulations is advantageous.
- Ability to work effectively in a fast-paced environment.
- Attention to detail and the ability to multitask.
- Knowledge of IC recruiting is a plus.
- Reliable, punctual and commitment to maintaining a professional office atmosphere.
- Willingness to assist with various office tasks as needed.
RESULTS / MINIMUM KPI’S:
Office timely Opening and Closing
- Percentage of days the office is opened and closed on time.
Applicant Screening:
- Percentage of successful screenings resulting in hires
Advertising Effectiveness:
- Number of qualified candidates attracted through advertising efforts.
Job Type: Full-time
Pay: $22.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
- Professional development assistance
Application Question(s):
- Are you able to pass a level 2 background screening?
Education:
- Associate (Preferred)
Experience:
- Office management: 1 year (Required)
- Customer service: 1 year (Required)
Ability to Relocate:
- Orlando, FL 32812: Relocate before starting work (Required)
Work Location: In person
Salary : $22