What are the responsibilities and job description for the Client Services Associate position at ADELL, HARRIMAN & CARPENTER, INC.?
Our boutique financial firm, located in the Galleria area, is looking for a Client Service Associate who will support the registered financial advisors through financial processing, maintenance, researching, as well as providing exceptional service to our clients.
Responsibilities
- Support the Principals by providing daily assistance and overseeing daily operations
- Building relationships with clients through communication, both verbally and written
- Providing exceptional service by meeting or exceeding clients’ expectations
- Assisting clients by receiving incoming calls and making phone calls
- Preparing and processing financial and maintenance requests electronically
- Knowledgeable in Personal, Retirement, Trust, Partnership, and Estate accounts
- Work as an intermediary between the clients and Transfer Agencies (i.e. Fidelity, Schwab)
- Ensure the appropriate policies and procedures are in place
- Interacting with clients by phone, in person and in writing
- Analyze documents and data for accuracy, identify problems, and correct errors / discrepancies
- Help identify potential opportunities for clients
- Prepare and create personalized financial reports for client meetings
- Maintain and track clients’ monthly and quarterly distributions and deposits
- Calculate and ensure clients take their required minimum distributions from their retirement accounts
- Assist the Principals and traders with orders for executions
- Assist in researching and resolving problems for Principals and clients
- Quality control to ensure accuracy of financial / non-financial processing
- Accurately maintain clients’ personal data with Fidelity, Schwab, Wealthbox, Redtail, and Orion
- Monitor daily transactions to help prevent fraudulent activities
- Schedule and confirm appointments
- Back-up support for receptionist / office manager and Client Service Associates