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Hotel front desk clerk

Adelphi Hotel Partners
Saratoga Springs, NY Full Time
POSTED ON 1/2/2025 CLOSED ON 2/1/2025

What are the responsibilities and job description for the Hotel front desk clerk position at Adelphi Hotel Partners?

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.

Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Compensation :

$19 -$21 DOE tips

Responsibilities :

  • Work with the housekeeping staff to ensure rooms are ready for new guests
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Bookkeeping : keep accurate records of all hotel guest account information
  • Field customer complaints when necessary
  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

Qualifications :

  • High school graduate, GED recipient, or equivalent
  • Working knowledge of Microsoft Office and reservation management systems
  • Well-versed in taking telephone calls and handling stressful situations
  • 1 year of hotel industry experience or related job preferred
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
  • 1-2 years of hotel receptionist experience

About Company

The Adelphi Hotel is Saratoga Springs’ landmark boutique property which blends old-world grace and Victorian grandeur with exceptional service and style for today’s guests.

Last updated : 2024-11-01

Salary : $19 - $21

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