What are the responsibilities and job description for the Hotel Front Desk Manager position at Adelphi Hotel Partners?
$58,500 per year
Responsibilities:- Manage the training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and upholding hotel policies
- Hold responsibility for the front desk budget and order any necessary office supplies
- Lead operations at the front desk and make sure guests have an exceptional stay
- Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints. Assist with arriving and departing guests
- Working knowledge of OTA’s and the booking process
- Lead the PM shift as it pertains to guest satisfaction
- At least 1 year of experience as a front office manager, front desk supervisor, or similar position in the hospitality industry or related field
- Must possess a high school diploma or equivalent certification (GED)
- Showcase exceptional multitasking, communication, and management skills
- Hospitality experience of at least 1 year is required for this role
The Adelphi Hotel and Residence is Saratoga Springs’ landmark boutique property which blends old-world grace and Victorian grandeur with exceptional service and style for today’s guests. It is a part of Adelphi Owner Group which manages luxury hotels, restaurants, and hospitality properties.
Salary : $58,500