What are the responsibilities and job description for the Service Excellence Manager position at AdeptAG?
**AdeptAg's Vision**
We are a leader in the controlled environment agriculture industry, dedicated to providing innovative and cost-efficient solutions to growers across North America. Our company culture emphasizes collaboration, accountability, and customer focus.
**Job Description**
The Director of Post-Sales Service will be responsible for leading our Parts and Service teams, ensuring seamless post-sales scheduling of installations and commissioning, customer support, field repair, and parts fulfillment.
**Leadership Requirements**
- Proven leadership in integrating and streamlining multi-location, post-acquisition teams.
- Strong background in call center management, service scheduling, parts management, and customer support.
