What are the responsibilities and job description for the Manager - Technical Support position at Adeptia?
Job Description
Job Description
POSITION SUMMARY
Join the future of software development as a Customer Support Manager in our quickly growing company. You should have experience in supporting customers on Software Issues. You must be able to become a developer utilizing the Adeptia Connect Platform.
PRIMARY RESPONSIBILITIES
- Create a world-class support organization for our customers and partners
- Coordinate support efforts between our development, infrastructure and delivery teams
- Develop a process to manage and triage Support Tickets
- Gather Information from customers and developers for submitted tickets.
- Provide daily support to customers and developers including answering questions, analyzing problems, and quickly forming solutions.
- Effectively manage remote team members to meet business goals.
- Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
- Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required.
REQUIREMENTS
OTHER PREFERRED SKILLS
Company Description
Who We Are
Adeptia is a leading provider of automated business-to-business (B2B) data connectivity and integration solutions. Adeptia is an integration software company focused on connecting businesses together.
Adeptia’s enterprise-class B2B integration platform helps companies to fast-forward revenues and reduce operational costs by speeding up customer and partner data integration and streamlining ongoing information exchange. Adeptia’s unique differentiator is an AI-powered automated business application that enables non-techie business users to make new B2B data integration exchanges. Adeptia customers report 80% faster set up of new business partner integration.
Company Description
Who We Are Adeptia is a leading provider of automated business-to-business (B2B) data connectivity and integration solutions. Adeptia is an integration software company focused on connecting businesses together. Adeptia’s enterprise-class B2B integration platform helps companies to fast-forward revenues and reduce operational costs by speeding up customer and partner data integration and streamlining ongoing information exchange. Adeptia’s unique differentiator is an AI-powered automated business application that enables non-techie business users to make new B2B data integration exchanges. Adeptia customers report 80% faster set up of new business partner integration.
