What are the responsibilities and job description for the IT Support Specialist II position at Adex Corporation?
We are looking for an operational Level 2 IT Support Specialist - Service Desk to join our team. Working closely in a team environment to ensure client expectations are being met and escalated service requests are prioritized appropriately Core Responsibilities : Resolve escalated technical issues from Level 1 support team Provide advanced troubleshooting for cloud environments (Microsoft 365, Azure, AWS) Manage firewall and network infrastructure support Handle identity and access management issues Support MDM solutions and security platforms Mentor Level 1 technicians Maintain technical documentationTechnical Support Areas : Microsoft 365 suite and Azure services AWS cloud services Advanced Active Directory administration and troubleshooting Identity management (Microsoft Entra ID, Okta, JumpCloud) Mobile Device Management (Intune, JAMF) Firewalls (SonicWALL, Fortinet, Sophos) Network infrastructure (HP / Aruba, Cisco) VLAN configuration and routing Security tools and MDR / SIEM platforms Windows Server 2019 / 2022Required Skills : Expert-level Active Directory troubleshooting Strong experience with identity management platforms Proficiency with multiple firewall platforms Advanced networking knowledge (HP / Aruba, Cisco) MDM platform administration Cloud services support (M365, Azure, AWS) Excellent written and verbal communication Strong time management abilities Organized and detail-oriented Project coordination experienceDesired Certifications : Microsoft 365 Certified : Enterprise Administrator Expert AWS Certified Cloud Practitioner or higher Cisco CCNA CompTIA Security Relevant firewall certifications (NSE, SNSA)Requirements : 5 years technical support experience Strong incident management abilities Rotating on-call shifts Excellent documentation skills
