What are the responsibilities and job description for the Technical Support Associate I position at ADI Global Distribution?
Job Description
Reporting to a Technical Support Supervisor, the Technical Support Specialist will be responsible for answering dealer technical inquiries through phone, chat and email communication. The candidate must be comfortable working in a fast-paced, highly technical environment that is goal oriented and emphasizes accountability for delivering results. The Technical Support Specialist will be responsible for establishing a point of resolution for each technical inquiry. The position will require a multitasking, out-of-the-box thinker, efficient and productive go-getter.
JOB DUTIES:
Resideo is a leading global provider of critical comfort and security solutions primarily in residential environments and distributor of low-voltage electronic and security products. Building on a 130-year heritage, Resideo has a presence in more than 150 million homes, with 15 million systems installed in homes each year. We continue to serve more than 110,000 professionals through leading distributors, including our ADI Global Distribution business, which exports to more than 100 countries from more than 200 stocking locations around the world. Resideo is a $5.0 billion company with approximately 13,000 global employees. For more information about Resideo, please visit www.resideo.com .
At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster , "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision . Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice . If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.
JOB INFO
Job Identification : 15661
Job Category : Technical Support
Posting Date : 2025-03-11T19:11:39 00:00
Job Schedule : Full time
Locations : 750 W John Carpenter Freeway, Irving, 75039, US; 2700 Blankenbaker Pkwy, Louisville, 40299, US; 1355 W Innovation Way, Lot 4, Lehi, 84043, US
(Hybrid)
Business : ADI Global Distribution
Hiring Salary Range : The typical hiring salary for this role, ranges from USD $18.15 to $30.9 per hour but varies by specific work location. Within a range, Resideo determines base pay for an individual based on various factors, including market conditions, skills, and experience.
Benefits : Resideo provides comprehensive benefits, including life and health insurance, life assistance program, accidental death and dismemberment insurance, disability insurance, 401k Plan, vacation & holidays.
US Visa Sponsorship Eligibility : This position is not eligible for US visa sponsorship
Reporting to a Technical Support Supervisor, the Technical Support Specialist will be responsible for answering dealer technical inquiries through phone, chat and email communication. The candidate must be comfortable working in a fast-paced, highly technical environment that is goal oriented and emphasizes accountability for delivering results. The Technical Support Specialist will be responsible for establishing a point of resolution for each technical inquiry. The position will require a multitasking, out-of-the-box thinker, efficient and productive go-getter.
JOB DUTIES:
- Serve as contributing member of a high-performing technical support team by supplying our customers product support via phone, email and chat
- Listen attentively to customer needs and concerns
- Participate in collaborations with the product development team in conducting sample reviews, testing reports, drawings, documentation review and manual reviews
- Participate in monitoring and answering dealer inquiries through a technical forum
- Create knowledge base articles for our tech support knowledge base
- Participate in product Beta testing and provide feedback
- Ability to learn home automation, IoT, Media distribution (HDBaseT or Video over IP), high end audio, HVAC, Low Voltage wiring, Electrical wiring, Smart lighting, etc.
- 1 Year Customer Service Experience
- Ability to show technical aptitude and troubleshooting
- Interest in the technical industry and products (IoT, Smart Home, Surveillance, Networking, Home Theater, etc.)
- Experience with Microsoft Office Products
- Advanced Degree
- Professional experience installing and/or troubleshooting Control4 products or services
- Experience with SAP or Salesforce
- Previous call center experience
- Knowledge of networking including, advanced router configurations, use of managed switches, firewalls, VLAN configurations
- Resideo provides comprehensive benefits, including life and health insurance, life assistance program, accidental death and dismemberment insurance, disability insurance, retirement plans, vacation & holidays.
Resideo is a leading global provider of critical comfort and security solutions primarily in residential environments and distributor of low-voltage electronic and security products. Building on a 130-year heritage, Resideo has a presence in more than 150 million homes, with 15 million systems installed in homes each year. We continue to serve more than 110,000 professionals through leading distributors, including our ADI Global Distribution business, which exports to more than 100 countries from more than 200 stocking locations around the world. Resideo is a $5.0 billion company with approximately 13,000 global employees. For more information about Resideo, please visit www.resideo.com .
At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster , "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision . Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice . If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.
JOB INFO
Job Identification : 15661
Job Category : Technical Support
Posting Date : 2025-03-11T19:11:39 00:00
Job Schedule : Full time
Locations : 750 W John Carpenter Freeway, Irving, 75039, US; 2700 Blankenbaker Pkwy, Louisville, 40299, US; 1355 W Innovation Way, Lot 4, Lehi, 84043, US
(Hybrid)
Business : ADI Global Distribution
Hiring Salary Range : The typical hiring salary for this role, ranges from USD $18.15 to $30.9 per hour but varies by specific work location. Within a range, Resideo determines base pay for an individual based on various factors, including market conditions, skills, and experience.
Benefits : Resideo provides comprehensive benefits, including life and health insurance, life assistance program, accidental death and dismemberment insurance, disability insurance, 401k Plan, vacation & holidays.
US Visa Sponsorship Eligibility : This position is not eligible for US visa sponsorship
Salary : $18 - $31
