What are the responsibilities and job description for the Technical Support Engineer position at MapleCraft Engineers?
Job Description
Job Description
Technical Support Engineer (Remote) MapleCraft Engineers
Job Type : Full-time Remote (Work from Anywhere in the United States of America)
Salary : Competitive, Based on Experience
Are you a problem solver who loves troubleshooting technical challenges?
Do you enjoy working in a fast-paced engineering environment, supporting clients and teams to ensure smooth operations? At MapleCraft Engineers, we are looking for a Technical Support Engineer to provide expert assistance on engineering software, IT systems, and technical tools that power our projects.
This is a remote role with an opportunity to work with a team of brilliant engineers, tech specialists, and industry leaders. If you are passionate about technology, troubleshooting, and delivering exceptional support, we want to hear from you!
What You'll Do
As a Technical Support Engineer, you will be the go-to expert for resolving technical issues, improving system efficiency, and ensuring our engineering teams have the tools and support they need to succeed. Your responsibilities will include :
Technical Support & Troubleshooting
- Provide remote technical support to engineering teams, diagnosing and resolving software, hardware, and network issues.
- Assist in troubleshooting engineering software (AutoCAD, Revit, Civil 3D, etc.), ensuring smooth operations.
- Handle system updates, configurations, and installations for internal and client-based platforms.
- Document technical issues, resolutions, and best practices to build an internal knowledge base.
IT & Engineering Software Support
Client & Internal Support
What Were Looking For
Were searching for a tech-savvy problem solver who enjoys finding solutions and making systems run smoothly. You'll need to be patient, resourceful, and great at explaining technical concepts to both engineers and non-technical users.
Required Qualifications & Experience
3 years of experience in technical support, IT helpdesk, or engineering software support.
Strong knowledge of engineering software (AutoCAD, Revit, Civil 3D, SolidWorks, or similar).
Experience troubleshooting Windows & Mac operating systems, networks, and cloud-based platforms.
Familiarity with remote desktop support tools, VPNs, and IT security best practices.
Ability to analyze system performance, troubleshoot errors, and implement solutions.
Strong communication skills, with the ability to explain technical issues to non-technical users.
Experience with cloud storage systems, cybersecurity, and IT infrastructure management is a plus.
Bachelors degree in Computer Science, Engineering, IT, or a related field (preferred but not required).
Certifications in IT support, networking, or cloud systems (CompTIA, Microsoft, Cisco, etc.) are a plus.
Why Join MapleCraft Engineers?
At MapleCraft Engineers, we believe that great technology and strong support are the backbone of our success. As our Technical Support Engineer, you'll play a vital role in keeping our engineering teams running at peak performance while growing your career in a dynamic, forward-thinking company.
What We Offer :
Remote Work Work from anywhere in the United States.
Competitive Salary Based on experience and expertise.
Career Growth & Development We invest in training and upskilling our team.
Health & Wellness Benefits Comprehensive medical, dental, and vision insurance.
401(k) Retirement Plan With company matching for long-term security.
Generous Paid Time Off (PTO) Because work-life balance matters.
Exciting, Collaborative Work Culture Be part of a company that values innovation and teamwork.
About MapleCraft Engineers
MapleCraft Engineers is a leader in civil engineering, construction, and infrastructure development. Our projects rely on advanced technology and seamless technical support to drive efficiency and innovation. We are committed to empowering our teams with the best tools and support to ensure success.
If you are passionate about technical problem-solving, helping teams succeed, and working in a remote-friendly environment, wed love to have you on board!
Apply Today and Join a Team That Values Your Expertise!
