What are the responsibilities and job description for the HR Service Specialist position at AdientOne Consulting?
Responds to questions on administrative procedures and practices via multiple channels. Uses systems to document and call out as needed following the appropriate processes.
- Logs and supervises requests and inquiries raised to HRSC and advises requesters of the status of requests
- Educates employees of HR Services available to them and encourages selfservice tools such as the HR Portal and other systems as needed.
- Researches and resolves all problems in a timely manner. Must be able to work on more than one issue simultaneously and prioritize the vitality of requests.
- Probes cases to resolve the root cause of the issue or question to provide accurate answers.
- Identifies and researches incoming queries from employees. Ensures that documentation and employee requests meet the policy for each process.
- Utilizes multiple online systems to answer questions complete requests and ultimately resolve employee and HR needs.
- Works independently on most routine tasks. Actively chips in delivering maintaining and improving HR services procedures and processes to increase employee satisfaction driving performance and achieving results.
- Responsible for maintaining all compliance requirements of dedicated HR shared service processes. Performs duties to meet or exceed service level agreements. Identify potential improvements in the processes and continue to work on the enhancement of the efficiency of the service delivery model
- Attends required training sessions to stay updated on HR policies and procedures Utilizing software databases scripts and tools appropriately Maintain a global knowledge base for assigned projects
Preferred experience :
Academic credentials :
Key Skills
Employee Relations,Typing,Succession Planning,Human Resources Management,Military Experience,Case Management,Benefits Administration,HRIS,Payroll,ADP,Human Resources,Leadership Experience
Employment Type : Full Time
Vacancy : 1
