What are the responsibilities and job description for the Workplace Experience Coordinator position at AdientOne Consulting?
Job Description
Job Description
Onsite at client location. There is a lot of walking involved. This person will be walking buildings throughout the day. This role will also deliver mail and will be required to lift up to 50 lbs. They will be doing reception coverage for break / lunch / call out / etc. : Greeting visitors, book conference rooms, create badges, visitor lists, etc. Submitting tickets for work orders and building work orders.
DURATION : 3 months for leave coverage. potential for extension and potential for conversion. No guarantee, based on business need and worker's performance.
GREAT CANDIDATE : A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is required. Physical requirements include stooping, standing, walking, climbing stairs / ladders and ability to lift / carry heavy loads of less than 50 lbs. or more.
INTERVIEW : 1 panel interview onsite or video.
About the Role :
As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.
This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.
What You'll Do :
First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
Coordinate with vendors who supply services or goods to the workplace.
Explain detailed and / or complicated information within the team. Follow specific directions as given by the manager.
Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
What You'll Need :
High School Diploma or GED with up to 2 years of job-related experience.
Ability to follow basic work routines and standards in the application of work.
Physical requirements include stooping, standing, walking, climbing stairs / ladders and ability to lift / carry heavy loads of less than 50 lbs. or more.
Communication skills to exchange straightforward information.
Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
Strong organizational skills with an inquisitive mindset.
