Service Desk Analyst

We are seeking a motivated and detail focused Service Desk Analyst L1 to join our IT service team. The successful candidate will be the first point of contact for all IT-related issues and requests providing efficient and effective support to ensure minimal disruption to business operations.

Duties & Responsibilities

• Respond to and resolve incoming service requests and incidents via ticketing system.
• Provide first-line technical support for hardware, software and network issues.
• Escalate unresolved issues to higher-level support teams as necessary.
• Receive, prioritize, document and actively resolve end user help requests and incidents.
• Follow standard operating procedures and contribute to the development of support documentation.
• Setup/configure computers, user creation and accounts.
• Maintain compliance with inventory and policies.
• Perform hands-on fixes at the desktop level including installing upgrading software, hardware, and configuration of systems and applications.
  
  

Skills & Qualifications

• Office 365/Azure
• Printer Setup and Management
• Workstations Setup and Management
• Window 10, 11
• Windows Servers
• Proficiency in Active Directory management and configuration is required.
• Understanding of DHCP, DNS, IP, WAN, LAN
• PC Imaging experience required.
• MDM
• Customer Service Oriented with a positive attitude.
• Initiative/Self Starter/Drive
• Good Communication/Team Player
• Strong problem solving -solving skills and attention to detail.
  
  

Education & Experience

• Bachelor's degree in Computer Science, Information Systems or equivalent combination of education and work experience.
• CompTIA A or Security preferred.
• At least 2 years of experience in help desk support
  
  

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 15 pounds.
  
  

Job Posted by ApplicantPro