What are the responsibilities and job description for the Customer Service Representative/Rental Coordinator position at Admar Supply?
- Act as the front line customer service provider and “first impression officer” by warmly greeting the customer whether by phone or walk-in.
- Writes contracts , process reservations, and assigns equipment
- Quotes rental rates during the phone conversation (one call resolution).
- Product expert and consultant to the customers
- Handles small equipment sales for walk-in customers.
- Ensure that your store looks amazing by organizing the show room, providing ideas to improve the customer experience in the store or on location
- Establish and maintain a professional relationship with all customers(External and Internal)
- Accountable for managing the equipment rental guidelines and policies.
- The ability and internal desire to learn and pursue self-improvement
- Support and act as liaison to the outside sales force.
- The ability to work independently in a fast-paced environment.
- Performs other duties as assigned.
- Exceptional phone skills, customer service skills and common sense.
- The ability to calculate figures; such as discounts, interest, and percentages.
- Excel in a fast paced, highly urgent environment
- Ability to think on your feet, and natural inclination to go the extra mile to help the customer
- The ability to close the sale.
- Accumatica or other ERP system knowledge a plus
- While performing the duties of this job the employee is regularly required to sit, stand and walk. Employee must be able to lift and carry up to 50 lbs.
- The work environment is that of a typical warehouse office. Some exposure to cold, heat, noise, fumes and dust.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40 – 55 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Erie, PA 16505 (Required)
Ability to Relocate:
- Erie, PA 16505: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $22
