What are the responsibilities and job description for the Application Administrator position at Administrative Office of the Courts?
JOB
Join a high performing team in support of a transformational software replacement project for the Washington Courts of Limited Jurisdiction (District and Municipal Courts). We are replacing a legacy Case Management System with a commercial-off-the-shelf (COTS) solution to improve services for the court and probation customers of AOC. The Courts of Limited Jurisdiction (CLJ-CMS) project is seeking an Application/System Administrator. Responsibilities include system technical administration, maintenance, configuration, and IT support of complex enterprise-wide applications that address the business requirements of the new case management system. This position works closely with the project’s Senior Application Administrator and provides journey-level technical expertise to all application administration functions. Reporting to the CLJ-CMS IT Supervisor and partnering closely with the project’s Senior Application Administrator, this position will complete routine tasks independently using established application administration techniques. Washington Courts Employment OpportunityAdministrative Office of the Courts Application AdministratorCourts of Limited Jurisdiction – Case Management System (CLJ-CMS Project) Information Services Division Our Mission: Advance the efficient and effective operation of the Washington Judicial System. The Administrative Office of the Courts (AOC) is looking for top-performing employees who embody its core values integrity, inclusion, accountability, and teamwork. It is committed to both employee growth and work-life balance. Our diversity and inclusion efforts include embracing different cultures, backgrounds, and perspectives while fostering growth and advancement in the workplace. POSITION DETAILSJob #: 2025-005Status: Project – Limited-Duration, Full-Time* Location: Olympia, WashingtonSalary: Range 68: $82,512 - $108,252 per year (DOQ). Opens: Thursday, January 23, 2025Closes: Wednesday, February 5, 2025. AOC reserves the right to close the recruitment at any time. *Duration: This is a CLJ-CMS project position that has secured funding through June 30, 2025. It is anticipated that continued funding will be approved through December 31, 2027. WASHINGTON STATE RESIDENCY AND TELEWORK INFORMATION AOC requires employees to reside in Washington State. Any exceptions must be approved. If you are invited to interview and currently reside outside of Washington State, seek more information about residency requirements from the AOC hiring manager of this recruitment.This position requires one (1) day per week working onsite at AOC facilities.
EXAMPLE OF DUTIES
Collaborates with customers, business analysts, and other IT resources to administer application configuration, operation, maintenance, security, integrations, workflows, reports, and other key features.Contributes to efforts to upgrade the applications this position supports.Resolves application software issues within critical applications.Consults with vendors on resolutions to identified issues.Responds to customer service requests and provides journey-level consulting and troubleshooting.Resolves service requests of moderate (Tier 2) complexity related to assigned applications.Participates in the resolution of service requests of major (Tier 3) complexity related to assigned applications.Analyzes application issues, conducts research, and provides recommendations on solutions based on business and technical objectives.Administers IT applications and associated components in collaboration with the entire application support team.Coordinates and performs validation and tests for all changes to application configuration, operation, security, workflows, reports, and other key features.Communicates application problems and issues to technical staff and business end users.Proactively monitors application performance to identify emerging issues. Develops system release documentation and communication.Performs end user application security access maintenance.Formulates routines and standards of practice to complete assigned tasks.Creates and maintains documentation for research and reference.Performs other duties as required.
SUPPLEMENTAL INFORMATION
The workweek may fluctuate depending on workload or agency needs.Overnight travel may be required based on business needs.This position is not overtime eligible. The AOC is an equal opportunity employer and does not discriminate based on gender, pregnancy, race, color, national origin, ancestry, religion, creed, physical, mental or sensory disability (actual or perceived), use of a service animal, marital status, sexual orientation, gender identity or expression, veteran or military status, age, HIV or Hepatitis C status, or any other basis protected by federal or state law. Persons of disability needing assistance in the application process, or those needing this announcement in an alternative format, please contact the AOC Human Resource Office, at (360) 705-5337, or fax (360) 586-4409, or via email to Recruitment@courts.wa.gov. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire. SPECIAL NOTE: Before hire, a background check, including criminal history, will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job.
Join a high performing team in support of a transformational software replacement project for the Washington Courts of Limited Jurisdiction (District and Municipal Courts). We are replacing a legacy Case Management System with a commercial-off-the-shelf (COTS) solution to improve services for the court and probation customers of AOC. The Courts of Limited Jurisdiction (CLJ-CMS) project is seeking an Application/System Administrator. Responsibilities include system technical administration, maintenance, configuration, and IT support of complex enterprise-wide applications that address the business requirements of the new case management system. This position works closely with the project’s Senior Application Administrator and provides journey-level technical expertise to all application administration functions. Reporting to the CLJ-CMS IT Supervisor and partnering closely with the project’s Senior Application Administrator, this position will complete routine tasks independently using established application administration techniques. Washington Courts Employment OpportunityAdministrative Office of the Courts Application AdministratorCourts of Limited Jurisdiction – Case Management System (CLJ-CMS Project) Information Services Division Our Mission: Advance the efficient and effective operation of the Washington Judicial System. The Administrative Office of the Courts (AOC) is looking for top-performing employees who embody its core values integrity, inclusion, accountability, and teamwork. It is committed to both employee growth and work-life balance. Our diversity and inclusion efforts include embracing different cultures, backgrounds, and perspectives while fostering growth and advancement in the workplace. POSITION DETAILSJob #: 2025-005Status: Project – Limited-Duration, Full-Time* Location: Olympia, WashingtonSalary: Range 68: $82,512 - $108,252 per year (DOQ). Opens: Thursday, January 23, 2025Closes: Wednesday, February 5, 2025. AOC reserves the right to close the recruitment at any time. *Duration: This is a CLJ-CMS project position that has secured funding through June 30, 2025. It is anticipated that continued funding will be approved through December 31, 2027. WASHINGTON STATE RESIDENCY AND TELEWORK INFORMATION AOC requires employees to reside in Washington State. Any exceptions must be approved. If you are invited to interview and currently reside outside of Washington State, seek more information about residency requirements from the AOC hiring manager of this recruitment.This position requires one (1) day per week working onsite at AOC facilities.
EXAMPLE OF DUTIES
Collaborates with customers, business analysts, and other IT resources to administer application configuration, operation, maintenance, security, integrations, workflows, reports, and other key features.Contributes to efforts to upgrade the applications this position supports.Resolves application software issues within critical applications.Consults with vendors on resolutions to identified issues.Responds to customer service requests and provides journey-level consulting and troubleshooting.Resolves service requests of moderate (Tier 2) complexity related to assigned applications.Participates in the resolution of service requests of major (Tier 3) complexity related to assigned applications.Analyzes application issues, conducts research, and provides recommendations on solutions based on business and technical objectives.Administers IT applications and associated components in collaboration with the entire application support team.Coordinates and performs validation and tests for all changes to application configuration, operation, security, workflows, reports, and other key features.Communicates application problems and issues to technical staff and business end users.Proactively monitors application performance to identify emerging issues. Develops system release documentation and communication.Performs end user application security access maintenance.Formulates routines and standards of practice to complete assigned tasks.Creates and maintains documentation for research and reference.Performs other duties as required.
SUPPLEMENTAL INFORMATION
The workweek may fluctuate depending on workload or agency needs.Overnight travel may be required based on business needs.This position is not overtime eligible. The AOC is an equal opportunity employer and does not discriminate based on gender, pregnancy, race, color, national origin, ancestry, religion, creed, physical, mental or sensory disability (actual or perceived), use of a service animal, marital status, sexual orientation, gender identity or expression, veteran or military status, age, HIV or Hepatitis C status, or any other basis protected by federal or state law. Persons of disability needing assistance in the application process, or those needing this announcement in an alternative format, please contact the AOC Human Resource Office, at (360) 705-5337, or fax (360) 586-4409, or via email to Recruitment@courts.wa.gov. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire. SPECIAL NOTE: Before hire, a background check, including criminal history, will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job.
Salary : $82,512 - $108,252
