What are the responsibilities and job description for the Application Administrator position at State of Washington Administrative Office of the...?
Description
Join a high performing team in support of a transformational software replacement project for the Washington Courts of Limited Jurisdiction (District and Municipal Courts). We are replacing a legacy Case Management System with a commercial-off-the-shelf (COTS) solution to improve services for the court and probation customers of AOC.
The Courts of Limited Jurisdiction (CLJ-CMS) project is seeking an Application/System Administrator. Responsibilities include system technical administration, maintenance, configuration, and IT support of complex enterprise-wide applications that address the business requirements of the new case management system. This position works closely with the project’s Senior Application Administrator and provides journey-level technical expertise to all application administration functions.
Reporting to the CLJ-CMS IT Supervisor and partnering closely with the project’s Senior Application Administrator, this position will complete routine tasks independently using established application administration techniques.
Washington Courts Employment Opportunity
Administrative Office of the Courts
Application Administrator
Courts of Limited Jurisdiction – Case Management System (CLJ-CMS Project)
Information Services Division
Our Mission: Advance the efficient and effective operation of the Washington Judicial System.
The Administrative Office of the Courts (AOC) is looking for top-performing employees who embody its core values integrity, inclusion, accountability, and teamwork. It is committed to both employee growth and work-life balance.
Our diversity and inclusion efforts include embracing different cultures, backgrounds, and perspectives while fostering growth and advancement in the workplace.
POSITION DETAILS
Job #: 2025-005
Status: Project – Limited-Duration, Full-Time*
Location: Olympia, Washington
Salary: Range 68: $82,512 - $108,252 per year (DOQ).
Opens: Thursday, January 23, 2025
Closes: Wednesday, February 5, 2025. AOC reserves the right to close the recruitment at any time.
Duration: This is a CLJ-CMS project position that has secured funding through June 30, 2025. It is anticipated that continued funding will be approved through December 31, 2027.
WASHINGTON STATE RESIDENCY AND TELEWORK INFORMATION
AOC requires employees to reside in Washington State. Any exceptions must be approved. If you are invited to interview and currently reside outside of Washington State, seek more information about residency requirements from the AOC hiring manager of this recruitment.
This position requires one (1) day per week working onsite at AOC facilities.
Duties
- Collaborates with customers, business analysts, and other IT resources to administer application configuration, operation, maintenance, security, integrations, workflows, reports, and other key features.
- Contributes to efforts to upgrade the applications this position supports.
- Resolves application software issues within critical applications.
- Consults with vendors on resolutions to identified issues.
- Responds to customer service requests and provides journey-level consulting and troubleshooting.
- Resolves service requests of moderate (Tier 2) complexity related to assigned applications.
- Participates in the resolution of service requests of major (Tier 3) complexity related to assigned applications.
- Analyzes application issues, conducts research, and provides recommendations on solutions based on business and technical objectives.
- Administers IT applications and associated components in collaboration with the entire application support team.
- Coordinates and performs validation and tests for all changes to application configuration, operation, security, workflows, reports, and other key features.
- Communicates application problems and issues to technical staff and business end users.
- Proactively monitors application performance to identify emerging issues.
- Develops system release documentation and communication.
- Performs end user application security access maintenance.
- Formulates routines and standards of practice to complete assigned tasks.
- Creates and maintains documentation for research and reference.
- Performs other duties as required.
Qualifications
A combination of education and experience that demonstrates a working knowledge of the duties, responsibilities and competencies of the Application Administrator may substitute for the qualifications listed.
A Bachelor’s degree in Information Technology, Computer Science, OR closely allied field, AND
- Four (4) years of experience in a complex information technology environment TO INCLUDE:
- Three (3) years of experience as an administrator on an enterprise-level, complex application.
THE IDEAL APPLICANT WILL ALSO HAVE SOME OR ALL OF THE FOLLOWING EXPERIENCE, EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES
Demonstrates Agency Values:
- Integrity
- Inclusion
- Accountability
- Teamwork
Behavioral Competencies:
- Analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Good written, oral, and interpersonal communication skills.
- Ability to conduct research into application functionality as required by the business.
- Ability to communicate ideas in business-friendly and user-friendly language.
- Self-motivated and directed.
- Keen attention to detail.
- Team-oriented and skilled in working within a collaborative environment.
- Tact/diplomacy.
Knowledge, Skills and Abilities:
- Working knowledge in multi-tier, distributed application server and network architecture, server administration concepts, application access and least privilege security principles, IT change management processes, service-oriented technologies, basic network principles, business process analysis, and implementation of repeatable processes.
- Basic knowledge on Windows Server and desktop operations system performance monitoring and troubleshooting.
- Skill using process management tools, version control systems, web services, and/or automated build/deploy agents.
- Skills conducting triage and troubleshooting of application issues with server software, network and desktop software.
- Ability to develop system and process documentations and technical documentation for the end-users.
- Ability to follow flowcharted procedures to accomplish all aspects of critical tasks.
- Ability to write simple to moderately complex PowerShell scripts.
- Proficient at SQL and writing of custom queries.
Supplemental Information
For more information about the position, to review the job description, application submission requirements, supplemental questions, inquire about benefits, or to apply for the position: CLICK HERE TO APPLY.
- The workweek may fluctuate depending on workload or agency needs.
- Overnight travel may be required based on business needs.
- This position is not overtime eligible.
The AOC is an equal opportunity employer and does not discriminate based on gender, pregnancy, race, color, national origin, ancestry, religion, creed, physical, mental or sensory disability (actual or perceived), use of a service animal, marital status, sexual orientation, gender identity or expression, veteran or military status, age, HIV or Hepatitis C status, or any other basis protected by federal or state law. Persons of disability needing assistance in the application process, or those needing this announcement in an alternative format, please contact the AOC Human Resource Office, at (360) 705-5337, or fax (360) 586-4409, or via email to Recruitment@courts.wa.gov.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire.
SPECIAL NOTE: Before hire, a background check, including criminal history, will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job.
Salary : $82,512 - $108,252
