Account Manager

Overview

Admiral Security Services is seeking an experienced Operations Manager who has managed multiple buildings and multiple supervisors and account managers. An ideal candidate must be organized, detail oriented with exceptional management and customer service skills.

We offer a great benefit package, including:

· Medical and dental insurance

· Tuition reimbursement

· Paid training

· Paid membership for professional associations

· Company pays for testing fees for professional certifications

· Opportunity for advancement.

Responsibilities

• Admiral Security Services is seeking an experienced Operations Manager who has managed multiple buildings and multiple supervisors and account managers. An ideal candidate must be organized, detail oriented with exceptional management and customer service skills. 

   

  We offer a great benefit package, including:

  • Medical and dental insurance
  • Tuition reimbursement
  • Paid training
  • Paid membership for professional associations
  • Company pays for testing fees for professional certifications
  • Opportunity for advancement.

  Job Duties:

  • Act as the primary liaison between Admiral and client representatives.
  • Must ensure a proactive approach to managing accounts.
  • Ensure contract deliverables are successfully met.
  • Develop, challenge, and motivate site level Leadership teams to achieve optimum results.
  • Manage financial performance of the portfolio/region by preparing, analyzing, and reconciling payroll/billing systems reports, accounts receivables, and operational reports; determining trends and areas for improvement; communicating results and implementing the necessary measures to address deficiencies and ensure profitability. Manage overtime and direct labor to ensure results are acceptable to the company, control unbudgeted costs including avoidable losses and maintain maximum account retention.
  • Maximize employee retention by ensuring open communications, prompt responses to concerns, proper training and support of site leaders and officers, providing appropriate mentorship and guidance, ensuring opportunities for advancement, and maintaining a culture of mutual respect.
  • Ensure employees at all levels are trained in accordance with Admiral Standards, contract requirements, and licensing authority requirements.
  • Ensure employees at all levels maintain active security related licenses and renew their licenses in accordance with the jurisdictional authority.
  • Address disciplinary problems in accordance with company policy and procedures. Must work with HR to provide prompt notification of complaints of discrimination, sexual harassment, or unfair labor practices.
  • Build and sustain productive relationships with the corporate team, division team, field employees, clients, vendors/suppliers, corporate partners, and community organizations.
  • Ensure post orders and related administrative documents are properly created, maintained, and updated in accordance with company requirements.
  • Ensure proper use, and maintenance of all equipment used at job sites (keys/key cards, cell phones, radios, wands, etc.).
  • Ensure the prompt and accurate completion of payroll.
  • Submit weekly reports.
  • Conduct weekly face-to-face meetings with clients and employees on an interval determined by the company.
  • Ensure prompt communications with clients.
  • Conduct monthly afterhours and weekend site visits on an interval determined by the company.
  • Complete personnel action forms and other administrative tasks necessary for the efficient management and proper accountability within their region/portfolio.
  • Implement the quality assurance program for their region/portfolio including the effective utilization and management of the company’s enhanced operations engagement initiatives.
  • Ensure adherence with the company’s safety program and goals within their region/portfolio
  • Understand how the Admiral brand differentiates from the market as a trusted resource for clients, and promote the brand awareness
  • Establish professional relationships with local law enforcement in each district, precinct, or PSA where their job sites are located.
  • Stay abreast of industry trends and provide company approved value added services as qualified to clients.
  • Assist with business development
  • Other duties as assigned.

   

Qualifications

• Qualifications:

   

  • 5 years of experience managing security operations preferred. Military, law enforcement, or customer service management experience may be considered. Education may be consider in lieu of experience.
  • Must be flexible as position is on call 24 hours a day, seven days a week.
  • Successfully complete all required training.
  • Must have a reliable vehicle.
  • In accordance with applicable laws, Criminal background records check, motor vehicle records check and drug test required.
  • Internal candidates must have an exemplary performance and attendance record with NO disciplines within a year of applying for this position
  • Exceptional customer service skills
  • Excellent organizational skills
  • Must be proficient with Microsoft Outlook, Word, and Excel and be able to operate and maintain company required software programs.
  • Good business and financial acumen
  • Strong analytical, communication, and organizational skills
  • High level of attention to detail
  • Ability to remain positive, lead, and embrace change
  • Thrive in a fast paced, dynamic, public facing environment
  • H.S. Diploma/GED. College degree preferred.

  Subject to change at the company’s sole discretion