Demo

Customer Service Phone/Chat Support Specialist

Adorn Medical Spa
Philadelphia, PA Full Time
POSTED ON 2/21/2025
AVAILABLE BEFORE 5/19/2025

Join our team at Adorn Medical Spa, a leading provider in the Health, Wellness, and Fitness industry. We are seeking a Customer Service Support professional to assist our clients with their inquiries and provide exceptional service. If you are passionate about helping others and thrive in a fast-paced environment, we want to hear from you. This is a remote job!

Responsibilities :

  • Respond to customer inquiries via phone, email, and in-person
  • Assist clients with scheduling appointments and resolving issues
  • Provide product information and recommendations
  • Maintain a positive and professional attitude at all times
  • Collaborate with team members to ensure customer satisfaction
  • Handle a variety of customer service tasks, from order processing to pricing updates.
  • Support the sales and business development teams with customer service needs.
  • Prioritize and manage urgent tasks to ensure deadlines are met.

Knowledge, Skills, & Abilities :

  • Prior Epicor knowledge is a plus
  • Excellent written and verbal communication skills with the ability to communicate at the appropriate level across the organization.
  • Proficient with MS Office including Word, Excel, and PowerPoint
  • Ability to commit to a flexible schedule and prompt arrival to scheduled shifts.
  • Ability to follow verbal instructions
  • Ability to be cross trained in other departments to help with unexpectedly high demands.
  • Qualifications :

  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Ability to multitask and prioritize tasks effectively
  • Previous customer service experience preferred
  • Knowledge of the Health, Wellness, and Fitness industry a plus
  • If you are looking to make a difference in the lives of others and be a part of a dynamic team, apply now to join Adorn Medical Spa as a Customer Service Support!

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