What are the responsibilities and job description for the Customer Service Ops Manager position at GAT Airline Ground Support?
Job Summary
Operations Manager Positions have the responsibility for You will be responsible for ensuring a high performing operation through workforce management of our front-line team members. Also responsible for supporting the teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience. This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals. The operations manager must consistently display a professional and positive image. Ops Managers / Customer Service managers drive performance excellence everyday and all day.
Responsibilities
- Coordinate ramp assignments for frontline team members to dynamically work flights at gates.
- Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies.
- Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service.
- Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors.
- Promotes an environment of mutual respect and trust between frontline team members Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
- Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance.
- Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
Job Qualifications
Other details
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Salary : $80,000
