Job Description
Job Description
THE OPPORTUNITY :
The Construction Equipment Dealer Parts and Service Operations Leader is responsible for managing the parts and service departments within a dealership that sells construction equipment. This role ensures efficient operations, high customer satisfaction, and profitability through effective inventory management, service scheduling, and team leadership.
Key Responsibilities :
- Parts Department Management :
Oversee the parts inventory, ensuring the availability of essential parts for repairs and customer needs.
Develop and implement parts ordering strategies to maintain adequate stock levels and avoid shortages.Negotiate with suppliers to secure competitive pricing and ensure timely deliveries.Monitor and optimize parts sales to meet dealership targets and improve profitability.Manage parts returns, warranties, and exchanges in accordance with company policies.Service Department Leadership :Supervise service technicians to ensure high-quality service and timely completion of repairs.
Develop and manage service schedules to optimize technician time and improve customer turnaround.Ensure that all service work complies with industry standards and manufacturer specifications.Develop pricing strategies for service offerings and repairs.Address customer concerns or service issues, striving for resolution and satisfaction.Customer Relationship Management :Build and maintain strong relationships with customers to ensure repeat business.
Monitor customer feedback and work with the team to resolve any service-related issues.Implement initiatives to increase customer satisfaction and enhance service delivery.Operational Efficiency :Analyze operational processes and identify opportunities for improvement in parts handling and service delivery.
Implement best practices for operational processes and ensure compliance with safety standards and regulations.Work with the sales department to understand customer needs and align parts and service offerings accordingly.Team Development :Hire, train, and develop a high-performing team of parts specialists and service technicians.
Provide leadership, mentoring, and ongoing training to staff members to enhance their skills and productivity.Establish performance metrics for team members and provide regular feedback and evaluations.Financial Management :Prepare and manage departmental budgets, ensuring effective cost control and profitability.
Monitor parts and service sales, track margins, and recommend adjustments to pricing or strategies to maximize profitability.Report on departmental performance, inventory levels, and service metrics to dealership management.Health, Safety, and Compliance :Ensure compliance with local and federal regulations, including safety and environmental standards.
Maintain a clean and organized service and parts environment to support operational efficiency and safety.Qualifications :Proven experience in parts and service management, ideally within the construction equipment industry.
Strong leadership skills with experience managing teams and driving performance.Excellent communication and interpersonal skills, with a focus on customer service.Solid understanding of construction equipment, parts, and service operations.Strong financial acumen, with experience managing budgets and optimizing profitability.Ability to troubleshoot and resolve operational challenges.Proficiency in inventory management software, CRM tools, and Microsoft Office Suite.Education and Certifications :
High school diploma or equivalent (required).
Bachelor's degree in business, management, or related field (preferred).Certifications in parts or service management (e.g., ASE, OEM-specific certifications) are a plus.Working Conditions :
Full-time position with typical dealership hours.
Some travel may be required to visit supplier locations, attend training, or meet with customers.Must be able to lift items and move between service areas, parts storage, and office spaces.COMPENSATION : Compensation will be competitive and commensurate with experience. It will include a base salary, an annual performance bonus, and other exceptional benefits.
