What are the responsibilities and job description for the Phone/Chat Support Agent position at Adorn Medical Spa?
Join our team at Adorn Medical Spa, a leading provider in the Health, Wellness, and Fitness industry. We are seeking a Customer Service Support professional to assist our clients with their inquiries and provide exceptional service. If you are passionate about helping others and thrive in a fast-paced environment, we want to hear from you. This is a remote job! Responsibilities : Respond to customer inquiries via phone, email, and in-person Assist clients with scheduling appointments and resolving issues Provide product information and recommendations Maintain a positive and professional attitude at all times Collaborate with team members to ensure customer satisfaction Handle a variety of customer service tasks, from order processing to pricing updates. Support the sales and business development teams with customer service needs. Prioritize and manage urgent tasks to ensure deadlines are met. Knowledge, Skills, & Abilities : Prior Epicor knowledge is a plus Excellent written and verbal communication skills with the ability to communicate at the appropriate level across the organization. Proficient with MS Office including Word, Excel, and PowerPoint Ability to commit to a flexible schedule and prompt arrival to scheduled shifts. Ability to follow verbal instructions Ability to be cross trained in other departments to help with unexpectedly high demands. Qualifications : Excellent communication and interpersonal skills Strong problem-solving abilities Ability to multitask and prioritize tasks effectively Previous customer service experience preferred Knowledge of the Health, Wellness, and Fitness industry a plus If you are looking to make a difference in the lives of others and be a part of a dynamic team, apply now to join Adorn Medical Spa as a Customer Service Support! Powered by JazzHR
