What are the responsibilities and job description for the Phone/Chat Support Operator position at Adorn Medical Spa?
Join our team at Adorn Medical Spa, a leading provider in the Health, Wellness, and Fitness industry. We are seeking a Customer Service Support professional to assist our clients with their inquiries and provide exceptional service. If you are passionate about helping others and thrive in a fast-paced environment, we want to hear from you. This is a remote job for US residents only!
Responsibilities:- Respond to customer inquiries via phone, email, and in-person
- Assist clients with scheduling appointments and resolving issues
- Provide product information and recommendations
- Maintain a positive and professional attitude at all times
- Collaborate with team members to ensure customer satisfaction
- Handle a variety of customer service tasks, from order processing to pricing updates.
- Support the sales and business development teams with customer service needs.
- Prioritize and manage urgent tasks to ensure deadlines are met.
Knowledge, Skills, & Abilities:
- Prior Epicor knowledge is a plus
- Excellent written and verbal communication skills with the ability to communicate at the appropriate level across the organization.
- Proficient with MS Office including Word, Excel, and PowerPoint
- Ability to commit to a flexible schedule and prompt arrival to scheduled shifts.
- Ability to follow verbal instructions
- Ability to be cross trained in other departments to help with unexpectedly high demands.
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Previous customer service experience preferred
- Knowledge of the Health, Wellness, and Fitness industry a plus
If you are looking to make a difference in the lives of others and be a part of a dynamic team, apply now to join Adorn Medical Spa as a Customer Service Support!
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Salary : $20 - $25
