What are the responsibilities and job description for the Phone Operator - Guest Services position at Hilton Hotels?
Job Summary
">Hilton Hotels is seeking a highly skilled Telecommunicator to join our team. As a Telephone Operator, you will be responsible for managing incoming and outgoing calls, providing information about hotel facilities and services, and resolving guest inquiries and requests.
">Main Responsibilities
">- Manage incoming and outgoing calls in a professional and efficient manner. ">
- Provide accurate and up-to-date information about hotel facilities, services, and amenities. ">
- Resolve guest inquiries and requests promptly and effectively. ">
- Utilize proper grammar and spelling when communicating with guests via telephone. ">
Requirements
">To be successful in this role, you must possess excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.
">About Our Company
">Hilton Hotels is a leading hospitality company that prides itself on providing exceptional customer service and experiences. We offer a dynamic and supportive work environment, competitive compensation packages, and opportunities for growth and development.
">What We Offer
">In addition to a competitive salary, we offer a range of benefits, including comprehensive health insurance, retirement savings plans, and paid time off.
