What are the responsibilities and job description for the Front Desk Receptionist position at ADR Systems?
ADR Systems of America LLC, the largest Alternative Dispute Resolution service provider in the Chicagoland area, is seeking an administrative professional with exceptional customer service and time management skills for the position of Receptionist. Candidate must be able to maintain a calm and friendly demeanor in our fast-paced, client-focused environment.
Responsibilities include but are not limited to:
• Answer phone and greet clients in a friendly and professional manner
• Escorting clients to their assigned rooms
• Generate time sheets, settlement sheets and door signs and check for accuracy
• Receive and save signature pages and case attendance forms, send reminders to remote case clients
• Monitor the fax inbox and route faxes accordingly
• Send commercial submissions via messenger service and prepare packages for pick-up
• Prepare morning rooms and ensure proper stocking from previous night
• Organize next day’s paperwork by placing on clipboards and writing room numbers
• Maintain Flavia station by restocking and ensuring cleanliness throughout the day
• Track incoming inquiry calls as well as voicemails and distribute to correct person
• Log all materials received at the front desk on designated log
• Schedule maintenance calls and security clearances for vendors with building management
• Provide assistance setting up remote cases on Zoom, including troubleshooting
• Order office supplies and groceries weekly
• Maintain active relationships with vendors and catering companies and keep up to date on pricing changes
Skills required:
• Time Management
• Attention to Detail
• Ability to make last minute changes when required
• Basic Computer Skills
• 1 years Customer Service experience required
• Legal Experience a plus
• Intermediate technology set-up experience required (HDMI to tv, projector, Skype)
Hours: Monday through Friday 8:00am-4:30pm
To be considered for the Receptionist position, please email your cover letter (including salary requirements) and résumé to braley@adrsystems.com.