Support Coordinator - Student Business Services

Position Title: Support Coordinator - Student Business Services

Work Schedule: Full Time (12 Months/1950 Hours per year); Monday – Friday as scheduled, some evening and weekend work may be required

Duties (Examples listed below are not an all-inclusive list):

This position involves frequent verbal, written, and email correspondence with Adrian College staff, faculty and students, vendors, auditors, and others. The successful candidate will:

• Process daily student account and cash receipt payments
• Process student account refunds within Federal guidelines, reviewing student accounts for accuracy
• Apply outside scholarships to student accounts per Financial Aid guidelines
• Assist students and parents with questions regarding tuition statements, payments, balances, financial holds, outstanding balances, and refunds
• Communicate and work with other College departments to timely and effectively resolve student inquiries
• Assist the Student Business Services Manager with generating and reviewing semester billing and mailing
• Process room and meal adjustments from the Housing department
• Invoice education subsidies from third-party organizations
• Audit student accounts to clear financial holds for registration and graduation
• Work with Registrar to process student transcript requests
• Issue and approve bookstore vouchers for eligible students
• Assist with hiring, training and supervision of work-study students
• Prepare weekly and monthly reports for VP of Business Affairs
• Process non-current student account payments from a third-party vendor
• Reconcile cash daily and office safe weekly
• Process bank deposits and post to accounts receivables and general ledger
• Approve and fulfill cash box requests from various campus departments and reconcile upon return
• Process Office of Development cash receipts
• Perform other duties as assigned

Minimum requirements:

• Associate Degree or related experience
• Outgoing personality, positive attitude, ability to problem-solve
• Have good critical thinking skills and attention to detail
• Proficiency in Microsoft Word and Excel and proficiency in email use
• Must be detail-oriented and have a demonstrated ability for accuracy in record keeping and computations
• Ability to communicate effectively in person and over the phone while maintaining a focus on providing excellent customer service
• Experience with billing and receipt collections
• Strong reconciliation and problem-solving skills required
• Strong organizational skills and detail-oriented
• Excellent written and oral communication skills
• Ability to maintain professionalism and exceptional customer service; even during occasional emotionally charged conversations which may include students and parents.
• Ability to work as an integral member of a small team
• Ability to multi-task and prioritize work, sometimes with frequent interruptions
• Ability to complete tasks with speed and accuracy
• Must be able to perform duties within the normal bounds of an office environment including sitting for long periods of time and must be able to lift up to 25 pounds

The requirements listed above are representative of the knowledge, skill, and/or ability required.

Desired Qualifications:

• Bachelor’s degree in accounting or business-related field
• Experience working in higher education
• 3 years’ experience working in an administrative assistant role
• Experience in student information systems
• Experience in student billing, financial aid, or similar field preferred
• General knowledge of Adrian College policies and procedures
• Excellent customer service skills
• Experience with Blackbaud a plus

Interested individuals should submit a cover letter, resume, job application (AC Application), and salary requirements to Phil Mishka at pmishka@adrian.edu and Barb Stundon at bstundon@adrian.edu

Applications will be accepted and reviewed until the position is filled

Adrian College is an Equal Employment Opportunity Employer. If offered a position, the finalist must furnish proof of U.S. citizenship or proof of eligibility to work in the U.S. within three (3) days of commencing employment.

A private, co-educational college of liberal arts and sciences related to the United Methodist Church, Adrian College is a traditional four-year residential institution offering a focused undergraduate and graduate education. The College offers a multitude of majors and pre-professional programs including certifications, approximately 50 athletic teams, and 10 institutes dedicated to a diverse and personalized approach to education. Adrian College features state-of-the-art facilities, small class sizes and an innovative approach to the academic and personal growth of its students.

U.S. News & World Report has recognized and ranked Adrian College as a ‘Best Regional College for Undergraduate Teaching’ and ‘Most Innovative’. Adrian also received accolades as a “Best Value” school. The College landed on the list of Best Value schools in the Midwest region for the sixth consecutive year and has also been recognized as having ‘A Focus on Student Success’; a new section in college rankings. Adrian College is located in Southeast Michigan, about 45 minutes from Ann Arbor and Toledo.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person