Demo

DMV Title Processor Supervisor

Adriana's Insurance
Rancho Cucamonga, CA Full Time
POSTED ON 4/4/2025
AVAILABLE BEFORE 6/4/2025

The DMV Title Processor Supervisor with a focus on sales growth is responsible for managing and enhancing title processing operations across 38 field offices, with a specific emphasis on driving sales growth. This role involves leading a team of title processors, optimizing processes, and developing strategies to boost sales performance.


Key Responsibilities:

  • Oversee and manage daily operations of title processing staff at the main offices.
  • Provide training, guidance, and performance evaluations for title processors.
  • Ensure adherence to DMV policies, procedures, and regulatory requirements.
  • Monitor and analyze sales data to identify trends and opportunities for growth.
  • Develop and implement strategies to enhance sales performance in each office.
  • Collaborate with sales and marketing teams to promote title processing services and achieve sales targets.
  • Streamline title processing workflows to enhance efficiency and reduce turnaround times.
  • Implement technology solutions to automate and improve processes.
  • Ensure all title processing activities comply with DMV regulations and standards.
  • Prepare and present sales performance reports to senior management.
  • Set and monitor key performance indicators (KPIs) related to sales growth.
  • Build and maintain strong relationships with key customers.
  • Address customer inquiries and complaints promptly and professionally.
  • Ensure high levels of customer satisfaction and retention.
  • Conduct regular audits to ensure accuracy and compliance in title processing.
  • Address and resolve any discrepancies or issues in a timely manner.
  • Stay updated on changes in DMV regulations and ensure team compliance.
  • Foster a positive and collaborative work environment through regular performance reviews and feedback.
  • Maintain compliance in random audits`

Bundles/Inventory and Compliance

  • Run all Receipts in management system and compare to each transaction process through our DMV CRM to detect any missing transactions.
    • Work with management to assure bundles are received on time and on a daily bases.
    • Run office reports through Dealtertrack for all location confirming accurate information is received pertaining to each transaction.
    • Assist in the underwriting of transactions, while verifying signatures, dates, odometers and all required information while following guidelines of each transaction.
    • Submit and send information to DMV as required by the process.
    • Provide support maintaining department production logs and assist.

Requirements

  • Experience in DMV Services: At least 2-5 years of experience in processing DMV titles and registrations. Supervisory experience can be a significant plus.
  • Knowledge of Title Processing: Understanding the various state and federal regulations related to vehicle titles, registration, and lien releases.
  • Leadership Experience: Supervisory or management experience is often required to oversee a team of title processors.
  • Customer Service Skills: Ability to deal with the public, explain complex DMV processes, and resolve issues.
  • Organizational Skills: Managing workloads, tracking title transactions, and ensuring that deadlines are met.
  • Knowledge of DMV Software: Proficiency in the DMV’s software systems for processing titles and registrations.
  • Language: Bilingual in Spanish and English

Benefits

  • Career advancement opportunities
  • Health, Dental, Vision and Life Insurance
  • 401k Plan
  • Paid vacation
  • Employee discount on our services: Car Insurance, Life Insurance, Traffic School, DMV, and Immigration Services
  • Pay: $25-30 Plus commission
  • Competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A supportive and inclusive workplace culture.
  • The chance to make a meaningful impact on people's lives.

Salary : $25 - $30

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