What are the responsibilities and job description for the Immigration Department Manager position at Adriana's Insurance?
At Adriana’s Insurance, we provide top-tier immigration services with integrity and efficiency. We are looking for a driven and experienced Immigration Department Manager to lead our Immigration Consultant team, ensuring seamless operations, regulatory compliance, and an exceptional client experience.
What You’ll Do
Lead and Support a High-Performing Team
- Supervise and guide the Immigration Consultants, fostering a culture of excellence and accountability.
- Provide coaching and mentorship to enhance performance and ensure quality service.
- Oversee daily operations to maintain efficiency and compliance with company standards.
- Ensure timely responses to client inquiries and follow-ups.
Enhance Client Experience and Drive Growth
- Oversee client consultations to ensure appropriate service recommendations.
- Support consultants in refining sales techniques and building client relationships.
- Ensure accurate collection and processing of required documentation.
- Identify opportunities to expand service offerings and improve client engagement.
Ensure Compliance and Operational Excellence
- Maintain strict adherence to immigration regulations and confidentiality policies.
- Monitor documentation and communications to prevent unauthorized referrals.
- Establish clear protocols for case discussions and data security.
- Optimize department processes to improve efficiency in case management and contract processing.
Develop and Train Your Team
- Conduct regular training sessions on immigration laws, sales strategies, and client service.
- Provide hands-on coaching through one-on-one meetings and performance reviews.
- Lead case analysis discussions to ensure best practices in case management.
Maintain Financial Integrity and Quality Standards
- Oversee financial transactions and department revenue with accuracy and compliance.
- Ensure high-quality client interactions and service consistency.
- Implement strategies to enhance client satisfaction and streamline processes
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
