What are the responsibilities and job description for the STAFF SERVICES MANAGER I position at Department of Developmental Services -...?
Under the general direction of the Service Access and Equity (SAE) Division Manager, the SAE Supervisor, works collaboratively with multiple Department of Developmental Services (Department) divisions and sections to promote state-wide service access and equity policy for individuals with intellectual and developmental disabilities served by regional centers (RCs) in the community. The SAE Supervisor provides critical expertise to develop, organize, and manage various projects and initiatives in the community to significantly expand culturally and linguistically appropriate engagement and outreach to California’s diverse people served. Provides engagement opportunities and assists the Department in achieving service access and equity in the community. The SAE Supervisor works directly with the Division Manager and RCs to ensure funded projects and programs focused on equity and language access operate effectively and improve access for diverse and under-resourced communities.
The location of this position is to be determined, with availability in Sacramento and Orange Counties. It is not necessary to apply in both counties.
This position is eligible to participate in DDS’ hybrid telework schedule. Participation in telework is subject to DDS’ guidelines.
You will find additional information about the job in the Duty Statement.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- STAFF SERVICES MANAGER I
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Job Code #:
JC-470212
Position #(s):
472-552-4800-917
Working Title:
Service Access and Equity Supervisor
Classification:
STAFF SERVICES MANAGER I
$6,963.00 - $8,650.00
# of Positions:
1
Work Location:
Orange County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Department Information
The California Department of Developmental Services (DDS) is the agency through which the State of California provides services and supports to individuals with developmental disabilities.
These disabilities include intellectual disability, cerebral palsy, epilepsy, autism and related conditions. Services are provided through state-operated developmental centers and community facilities, and contracts with 21 nonprofit regional centers. The regional centers serve as a local resource to help find and access the services and supports available to individuals with developmental disabilities and their families.
Special Requirements
The Statement of Qualifications (SOQ) must be typed in 12-point Arial font, single spaced, and be no more than two pages in length. Applicants who fail to answer the question below or submit an SOQ may not be considered.
1. Describe your experiences that showcase your project management skills. This may include taking responsibility for and planning a project from beginning to end, leading a group project and/or skills managing various projects at once.
2. Describe your experience and/or a role in which you had to communicate and interact with people from diverse backgrounds, cultures, and/or people with developmental disabilities.
Note: If you do not follow the instructions, you may not move forward in this recruitment. Cover letters and resumes do not take the place of the SOQ.
If you are using list eligibility from an on-line exam to qualify for this position, you MUST include with your application any documentation (i.e., copy of transcript, degree, license, etc.) to verify meeting the MQ’s or you may not be considered for the position.
The MQs will be verified prior to interview and/or appointment. If it is determined that an applicant does not meet the MQs of the classification, the applicant may not be considered and withheld from the eligible list.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 4/12/2025Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Developmental Services - Headquarters
N/A
Attn: Huyen Nguyen
Cert Unit
1215 O Street, MS 10-40
Sacramento, CA 95814
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Developmental Services - Headquarters
N/A
Huyen Nguyen
Cert Unit
1215 O Street, MS 10-40
Sacramento, CA 95814
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- Statement of Qualifications -
A Statement of Qualifications (SOQ) is required and is a narrative discussion of how the candidate's education, training, experience, and skills meet the minimum and desirable qualifications and qualify them for the position. The SOQ serves as a documentation of each candidate's ability to present information clearly and concisely in writing. SEE “SPECIAL REQUIREMENTS” ABOVE FOR INSTRUCTIONS.
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
- Experience in diversity and inclusion issues and research, particularly for individuals with intellectual and developmental disabilities
- Experience with a broad variety of current methods and processes to address issues of service access and equity that include: implicit bias, cultural awareness; and cultural competency
- Ability to accurately synthesize data and information from a variety of sources and disciplines to take effective action
- Excellent communication skills and reason logically and creatively to analyze and explain data
- Ability to develop written reports, disseminate the information according to the audience and maintain version control
- Ability to be courteous, tactful, work effectively with a variety of people with culturally diverse backgrounds, and maintain cooperative, harmonious relationships with, all levels of staff, including executive management, RC staff, providers, the public and other state agencies
- Handle multiple projects with tight timelines
- Strong organizational, computer and communication skills
- Apply reason, logic, and creativity to analyze data and present information and ideas effectively
- Knowledge of California’s Developmental Disability service delivery system and its statutory framework including the Lanterman Act
- Understanding of processes and protocols in California state government including state and federal budgeting policies and procedures
- Ability to meet critical deadlines in a fast-paced environment.
- Advanced knowledge of Microsoft Office products like Outlook, Word, Excel, PowerPoint, SharePoint and other online software applications
- Ability to work effectively both independently and as a team member
- Analyze situations and take effective action using initiative, resourcefulness and good judgment
- Bilingual language skills to communicate to members of the community whose preferred language is not English
Knowledge of:
- California’s developmental disabilities services system
- Services supports and needs of consumers
- Diversity issues and factors leading to disparities in service provision
- Principles, practices, and trends of public and business administration, including management and supportive staff services
- Grant or contract oversight and management
- State and federal budgeting policies and procedures
Ability to:
- Communicate effectively and reason logically and creatively to
analyze and explain data, and to develop policy and procedures for program implementation
- Use computer software proficiently, including Microsoft Word, PowerPoint and Outlook, with advanced skills in Excel desirable
- Be responsive to the needs of the public, Department staff and other agencies and stakeholder groups
- Be courteous, tactful, and work cooperatively with others
- Work independently and analyze situations
- Take effective action using initiative, resourcefulness and good judgment
- Develop and maintain cooperative relationships with the Department and RC staff, community-based organizations, other state agencies, stakeholder groups, the public and other
Benefits
As a state employee working for the Department of Developmental Services, you and your family will have access to excellent medical, dental and vision insurance benefits in addition to retirement benefits.
Benefit eligibility may be based on job classification, bargaining unit, time base and length of appointment. Additional benefits may also be outlined for specific bargaining units in employee collective bargaining contracts. For more information, please visit the links below:
California State Employee Benefits Summary
CalPERS Health Benefit Summary 2025
Benefit information can be found on the CalHR website and the CalPERS website.
Additional Information
Electronic application submission is highly encouraged.
Multiple positions may be filled from this recruitment. This recruitment may be utilized to fill future vacancies that may occur during the life of the certification list.
Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you must include your unofficial transcripts/diploma for verification. Official transcripts may be required upon appointment. If it is determined an applicant does not meet the Minimum Qualifications, the candidate may be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Candidates who have been withheld may file an appeal with the California Department of Human Resources.
All appointments are subject to State Restriction of Appointment (SROA), Departmental Restriction of Appointment (DROA), Re-employment List procedures, pre-employment physical and fingerprint clearances. Further information on the definition of the above may be found on the California Department of Human Resources' website at: www.calhr.ca.gov
Remove Confidential Information
Do NOT include ANY confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts.
Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver’s license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver’s license number will automatically be redacted upon submission.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
