Customer Care Representative

Opportunity at a Glance

The Representative Customer Care is responsible for providing excellent support to online students via phone email and live chat. Representative Customer Care works in a team environment that support online students with their financial service issues technical support needs registration materials and textbooks and provide support with the nursing field experience process. Representative Customer Care is an expert in the online learning environment and walk students through the beginning process of their online experience including supporting students through the online orientation and technical readiness to prepare new students to be successful. Representative Customer Care also work to improve the student experience each term by building a smooth student experience using feedback from students as well as experience gained from working with students directly.

Responsibilities

• Work closely in a team environment to provide outstanding conciergelevel customer service to students via phone email and live chat.
• Troubleshoot student technical issues and coordinate solutions across service and business units. Identify and escalate service issues to Tier 2 teams and supervisors as needed.
• Play a significant role in creating customer service best practices and improving service levels. Some project management duties to help improve service delivery each term.
• Help execute tactical approaches to improve service levels across the organization. Help ensure smooth daily service operations of the team.
• Ensure organizational policy and procedures are followed regarding security and confidentiality pertaining to the collection and / or use of Personally Identifiable Information (PII).
• Strictly adhere to organizational procedures regarding security and confidentiality of student financial and FERPA protected information.
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications :

Additional Information :

In support of the pay transparency laws enacted across the country the expected salary range for this position is between $17.15 and $28.18. Actual pay will be adjusted based on jobrelated factors permitted by law such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including :

For more information related to our benefits please visit :

Equal Opportunity Minority / Female / Disability / V / Gender Identity / Sexual Orientation

Remote Work : Employment Type :

Fulltime

Salary : $17 - $28