Employee Experience Coordinator

Why join Advance Community Health?

Life in the Triangle, with the Atlantic Ocean only two hours to the east and the Blue Ridge Mountains 3.5 hours to the west, living and working in the Triangle area gives you the best life has to offer. 

Advance Community Health (ACH) proudly offers employment opportunities in multiple locations throughout the Triangle, including Raleigh, Apex, Cary, and Fuquay-Varina! Our Raleigh office, conveniently located less than 6 minutes from the heart of Downtown Raleigh, gives you easy access to some of the best food and entertainment the Triangle has to offer! No matter who you are, the Triangle offers everything you need to live a happy, fulfilling life!

Position Purpose:

The Employee Experience Coordinator is responsible for fostering a positive and engaging work environment that supports employees’ professional growth, well-being, and sense of belonging. This role involves planning and implementing initiatives to enhance employee experience, improving workplace culture, and serving as a key point of contact for employees to ensure their needs are met effectively. 

Essential Duties and Responsibilities:

• Partner with internal stakeholders to enhance the employee lifecycle experience from onboarding to development and offboarding. 
• Work alongside Employee Experience Manager to identify opportunities to streamline processes and improve efficiency throughout the employee lifecycle. 
• Review and monitor various workflows, HRIS, implement probationary and performance reviews 
• Develop and implement programs alongside the Employee Experience Manager, events, and activities that enhance employee satisfaction and engagement.
• Coordinate recognition initiatives to celebrate employee achievements and milestones. 
• Gather and analyze feedback through surveys, focus groups, or one-on-one discussions to improve engagement strategies. 
• Ensure a smooth onboarding process for new hires, including orientation programs, welcome kits, and cultural integration activities. 
• Manage offboarding processes to ensure positive exits and gather constructive feedback. 
• Promote a culture of inclusivity, diversity, and mutual respect within the organization. 
• Collaborate with HR and Leadership to align employee experience initiatives with organizational values and goals. 
• Act as a liaison between employees and management to address concerns and ensure open lines of communication. 
• Support the development and delivery of internal communications to keep employees informed and connected. 
• Organize wellness programs and initiatives that promote physical, mental, and emotional well-being. 
• Advocate for a healthy work-life balance through flexible policies and resources.  
• Support training and development programs that help employees grow within their roles.  
• Facilitate organization/department training 
• Partner with Employee Experience Manager to identify opportunities for career advancement and skill building.
• Plan and execute Advance Community Health events, team-building activities, and celebrations. 
• Manage logistics, budgeting, and vendor relationships for internal events. 
• Manage Patient Complaints, track and share feedback 
• Track and analyze key metrics related to employee experience, engagement, retention, and satisfaction. 
• Present insights and recommendations to leadership inform future strategies.  

Qualifications:

• Bachelor’s degree in human resources, Business Administration, Communications or a related field (or equivalent experience).
• 2 years of experience in employee engagement, HR, or a similar role.
• Customer-focused attitude, with high level of professionalism and discretion 
• Excellent interpersonal and communication skills.
• Excellent verbal and written communication skills
• Proficiency with Microsoft Office Suite
• Strong organizational and project management abilities.
• Proficiency with HR software, survey tools, and event management platforms.
• Attention to detail, ability to manage multiple tasks, knowledge of employee records management, and familiarity with legal compliance requirements
• A proactive and empathetic approach to problem solving 

Preferred Qualifications

• Experience with DEI (Diversity, Equity, and Inclusion) initiatives. 
• Familiarity with employee wellness, mental health resources, training, and 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Tasks, duties, and responsibilities, as listed in this position description, are not exhaustive. The Organization, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills and/or education will also be considered, so qualifications of incumbents may differ from those listed in the Position Description. The Organization, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms.