Care Navigator

Care Navigator - Overnight

Job Posting

Compensation

$21/hour - $24/hour ($41,600 - $55,240 a year)

This position is 40 hours per week, Sunday – Wednesday or Wednesday through Saturday. The hours are either 2 PM to 12 AM (Midnight)

Benefits & Perks

• Paid time off plan beginning at 2-weeks per year.
• 403(b) Retirement Savings plan with an employer match of 3% with a vesting schedule.
• 10 paid Holidays.
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Overnight differential pay. (11 PM-9 AM)

Who We Are

Advance, Inc is addressing the needs of adults facing homelessness in Aurora, Colorado, with a goal of seeing them gain the needed skills to secure and maintain high quality, dependable employment, and lasting, secure housing.

Advance brings together the needed talent, skills, and resources to empower individuals to embark on their journeys to a lifetime of housing stability and personal fulfillment. Following the philosophy of extending a “hand up,” staff at Advance not only provide needed tools for success, but mentor, train, and inspire Community Members (people we serve) to achieve their highest potential while offering them the long-term support they need to be successful for a lifetime.  

In addition to our sober homes and Day Center services, we have recently been asked by the City of Aurora to provide overnight sheltering operations. Are you interested in being a team member that provides compassion and care for the unhoused? If so, please read on… 

Why work at Advance?

We believe in investing in our team members to be the best version of themselves while solving the complex problem of homelessness. You can be among the first employees to co-create and thrive in a culture that is rooted in professional development, values diversity and inclusion, and encourages creativity and innovation for trying new approaches to support long-term sustainability and independence for the people we serve.

What Current Employees Say About Us

• “Advance has invested more in me in three weeks than my former employer invested in three years.”
• “I love this place! It’s so wonderful to be seen and have my contribution valued.”
• “It feels great to be in on the ground floor of a non-profit doing things creatively and making a long-lasting impact for people experiencing homelessness in Aurora.”

Care Navigator

The Care Navigator reports to the Program Manager and is responsible for:

• Delivering programming to homeless individuals in our community setting.
• Creating a culture of safety and improved health.
• Provide resource navigation to internal and external partners.
• Maintain and take care of the work environment.
• Help our unhoused guests on a pathway of self-sufficiency by listening and promoting the engagement of services.

Job Highlights

• Use your personal and practical experience, knowledge, and first-hand insight to benefit and support the team.
• Employ a strengths-based model to promote personal growth, development, and recovery.
• Provide assistance, support, and advocacy for our homeless guests to identify goals, acquire/learn needed skills, and encourage overcoming obstacles.

Primary Responsibilities:

Care Navigation

• Support our unhoused guests as they identify, understand, and combat stigma and discrimination associated with mental health, substance use disorder, and homelessness.
• Teach and model problem solving techniques
• Respond to crises as they arise in a manner respectful of individual narratives and backgrounds.
• Solicit, listen, and respond to feedback about services.
• Facilitate connections with substance use treatment programs and to on-site/telehealth mental health resources.

Safe and Supportive Shelter Accountability

• Engage in supportive discussions.
• Monitor interactions through regular walk throughs of the property.
• Report all suspicious activity and incidents to a supervisor in a timely manner.
• Hold the guests to the standards outlined in the program including suspension or trespassing from the facility.

Data Collection and Documentation

• Maintain and ensure confidentiality of all information.
• Complete all necessary documentation with accuracy and in a timely manner.
• Complete a daily shift report to document all interactions.
• Document all intakes and check-ins to HMIS in a timely manner.

Professionalism and Teamwork

• Understand and follow the organization policies and procedures.
• Attend regular supervision.
• Cultivate and maintain a supportive working environment that embraces trauma-informed and culturally competent interactions.
• Actively participate, collaborate, and contribute to the team to promote an inclusive and respectful culture
• Attend and participate in formal and informal staff meetings; address program issues as a team where appropriate.
• Provide excellent internal and external customer service; communicate in a professional, timely, and effective manner.
• Actively participate, collaborate, and contribute to promote a team culture respectful of unique perspectives, backgrounds, challenges, strengths, goals, and potentialities.
• Complete other duties as assigned.

Qualifications:

• High School Diploma or equivalent.
• Experience with using Microsoft Outlook, Word and Excel as well as case note program(s).
• Has knowledge of HMIS Data Entry.
• Familiarity with operating computerized office equipment and telephones.
• Conflict mediation/resolution skills.
• Trauma-Informed care knowledge and experience.
• Reliable transportation and ability to operate a motor vehicle.
• Acceptable background check with the Colorado Bureau of Investigations.

Preferences:

• One (1) year or more in recovery; all pathways are honored.
• Prior or current recipient of mental health, substance use treatment, and/or homeless services, with the ability to role-model recovery, actively participating in your own recovery.
• At least one year of being successfully housed.
• Ability to relate to people from diverse backgrounds and experiences.
• Creativity and flexibility.
• Resilience and flexibility to adaptations of program growth.

The successful candidate:

• Drug free (including THC) with a willingness to submit to random drug and alcohol screenings.
• Believes fully in Advance’s vision.
• Is committed to professional development to improve self-awareness and skills.
• Is familiar with trauma informed care and empowerment models (preferred).
• Values DEI and advances equity throughout the organization.
• Excellent written and verbal communication.
• Administrative skills.
• Can work independently with minimal supervision.

To Apply: Send a resume, and preferably a cover letter, to the Program Manager, Tamika Nuamah at tnuamah@advancepathways.org. The cover letter should minimally describe your interest in helping people experiencing homelessness and should include:

• Detailing your ability to empathize with persons experiencing homelessness.
• Experience with de-escalation and/or trauma informed practices.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $41,600.00 - $55,200.00 per year

Benefits:

• 401(k)
• 401(k) matching
• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• Evening shift
• Night shift
• On call

Experience:

• SUD Support: 1 year (Preferred)

Ability to Commute:

• Aurora, CO (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Salary : $41,600 - $55,240