Care Navigator

The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Introduction

Do you want to join an organization that invests in you as a Care Navigator? At HealthONE Colorado Care Partner, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

HealthONE Colorado Care Partner, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Care Navigator like you to be a part of our team.

Job Summary and Qualifications

The Care Navigator (CN) is accountable for assuring a high standard of quality and coordination of care, in support of HealthONE value based care (VBC) programs with payers in the market. The CN has a defined role, working in an advisory capacity to the RIHN practices, creating and monitoring standards of care, and providing support of the VBC programs. The CN supports the RIHN care navigator team, which may include physicians, nurses and social workers, in outreaching, triaging and if appropriate providing care navigation for patients in the VBC.

DUTIES INCLUDE BUT NOT LIMITED TO:

• Conduct outbound calls to patients recently discharge from hospital or ER to ensure appropriate follow-up with primary care providers
• Conduct outreach and follow up in regards to patients that are high risk, have a gap score and gaps in care.
• Complete a standard assessment for clinical, behavioral and community needs, triage for additional support by licensed clinical staff and complete referrals to additional resources as needed
• Provide patient education relative to navigating the health care system and community resources
• Collaborate with providers and practice teams to communicate patient’s needs and develop solutions to overcome barriers
• Maintain a case load of patients requiring care navigation support and document as appropriate
• Collaborate with the payer systems and payer Care Coordinators on specific patient care needs to include encouraging them to work with their applicable payer Case Manager, Disease Manager or Wellness Program designee.
• Supports the efforts of providers and practice teams on office based care delivery interventions resulting in cost of care savings and improved health outcomes for patients.
• Test and pilot new VBC initiatives and work with leadership on refining processes, helping HOPP achieve contractual metrics.
• Review reports from payers and assist Director of Quality in the interpretation of the reports and actions needed
• Assist in the development, implementation and monitoring of corporate and/or HealthONE policies and procedures as they relate to VBC programs.

KNOWLEDGE, SKILLS & ABILITIES:

This is an office-based hybrid position - 2 days per week in office required. Minimal travel is required to attend educational sessions. Great communication skills are necessary, particularly on the telephone.

Skills that will help success in this role are:

• Excellent oral communication skills both in-person and telephonically, to groups and individuals
• Flexible, courageous and positive attitude about unexpected changes and fluctuating workloads
• Training and presenting
• Excellent written communication skills
• Time Management
• Provider engagement
• Population health management
• Community health
• Case Management
• Disease Management
• Quality Improvement
• Motivational Interviewing and active listening

What qualifications you will need:

• LPN License, Medical Assistant Certificate or B.A./B.S. in health care related field coupled with 5 years health care experience in primary care, care management/coordination or other related field. Commensurate experience in public health, social services or other health care field may take the place of this requirement
• Competence in the ability to triage patients over the phone and in person
• Strong computer skills, particularly related to Microsoft applications Word, Access, Visio, Excel, PowerPoint and Outlook
• Comfort with exploring and learning to use new or unfamiliar applications or databases
• Working knowledge of health information technology
• Managed Care Understanding specifically ACO/Value Based Contracts

• Commitment to collaboration, professionalism, and effective communication in all interactions with physicians, HealthONE Physician Services employees, patients, caregivers and payers.

As part of HCA Healthcare, we at HealthONE® serve the metro Denver area as the largest healthcare system, with more than 11,000 employees. Our system includes eight hospital freestanding emergency departments and numerous ambulatory surgery centers, eight CareNow urgent care centers and occupational medicine clinics, physician practices, medical imaging centers and AirLife Denver, which provides critical care air and ground transportation serving Colorado and surrounding states.

Currently,we provide careers for more than 11,000 area residents and pay more than $950 million annually toward salaries, wages, and benefits. Our workforce includes physicians, nurses, lab technicians, therapists, and imaging staff, as well as office-based and non-clinical positions. Beyond the new facilities and the workforce offerings, we also provided $7.7 million to local organizations to fund a variety of programs as one of the top ten corporate philanthropists in the metro Denver area.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

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"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Care Navigator opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.