Condé Nast is a global media company producing the highest quality content with a footprint of more than 1 billion consumers in 32 territories through print, digital, video and social platforms. The company’s portfolio includes many of the world’s most respected and influential media properties including Vogue, Vanity Fair, Glamour, Self, GQ, The New Yorker, Condé Nast Traveler/Traveller, Allure, AD, Bon Appétit and Wired, among others.

Job Description

Location:

New York, NY

The primary purpose of the Global Systems Operations Specialist role is to support the Manager, Global Sales Systems who manages the CRM (Customer Relationship Management) tool, Salesforce, used by the Revenue Organization within Condé Nast.

This includes Salesforce day to day end user support, executing against requests submitted by the business to enhance or modify Salesforce and assisting with daily system maintenance spanning from user management to troubleshooting issues encountered by end users.

This role is based out of the US and will report to the Manager, Global Sales Systems. This role will support Condé Nast’s US market and may also interface with Condé Nast’s European markets including the UK, Spain, Italy, France, and Germany as needed.

   

RESPONSIBILITIES

• User Support / ticket response via ServiceNow tool

• Test and verify new functionality 

• Create and distribute release notes to the business

• Proactively anticipate internal Salesforce user groups’ business needs

• Create and deliver reports to the business

• Requirements documentation

• Deliver training on new and existing functionality

• Maintain training documentation

• Collect end user feedback and proactively identify opportunities for improvement

• Liaise with Technology and vendors, as applicable, to deliver new functionality

• Participate in feature refinement sessions with Tech team

• Execute against roadmap initiatives

• Support new market launches as needed

 

KNOWLEDGE, EXPERIENCE, SKILLS

• Bachelor’s degree

• Minimum 2 years of media planning, ad operations, or other relevant media industry experience 

• Effective communication, problem solving, and detail orientation

• Strong understanding of the inner workings of a digital advertising organization

• Ability to orchestrate cross-functional tasks and collaborate across multiple internal teams

• Intermediate Excel knowledge desired 

• First hand experience using Salesforce Sales Cloud

• Order Management System experience, a plus (e.g. AdBook)

The expected base salary range for this position is from $73,000-$129,000. Salary offers are based on a wide range of factors including but not limited to relevant skills, training, experience, and education.

In addition to salary and a generous employee benefits package, successful candidates may also be eligible to receive discretionary bonus compensation.

What happens next?

If you are interested in this opportunity, please apply below, and we will review your application as soon as possible. You can update your resume or upload a cover letter at any time by accessing your candidate profile.

Condé Nast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, familial status and other legally protected characteristics.

Salary : $73,000 - $129,000